August 18th, I cancelled my 5g home broadband via PAC, figuring this would be the easiest no hassle way to do so as it would be all automated. How wrong was I! Three continued to take another months money 6th of Sept, despite the line being cut off on the 21st Aug. £25.08.
I then spend an hour on webchat, with the agent at first saying there is a 30 day notice period until I remind them there is no notice with PAC. He claims he was just about to say that, and I will hear back in 48 hours, of course nothing happens.
15th Sept. I contact them again and am forwarded to a complaints team who tells me a final bill will be coming soon that will fix all this and I will be refunded. I ask are they going to take their router back? The agent arranges a royal mail return bag will be sent with 4 working days. Nothing arrives.
19th Sept. I get a text saying my final bill has been calculated which is a refund of £23.11. Since they bill in advance, I was expecting the £25.08 back plus a partial refund of the month it was cancelled. A few days later a paper bill arrives that mysteriously has no dates or calculations as to how they arrived at £23.11. So roughly it would appear that having cut off the line on the 21st they continued to charge me for another 2 weeks or so.
29th Sept (Friday). I get an e-mail saying its now been 14 days and you've still not sent it back. So once again I go on webchat and agree they'll send a DPD label via e-mail, which will come in 24 hours. Again, nothing.
N.B. Anyone from Three looking at my account, the number I have entered is not the number in question it refused to accept that.
