Broadband – Get support for broadband related queries

Internet down for days now

The speed of three internet has been at 4mbps instead of my usual 400mbps what on earth is wrong, they can’t say mast as other postcodes in the same down and further away state no problems

Hi i am Olamide Balikis Olayiwola, I was born **/**/****. I went to 3 office on 4th of august 2023, and I was given home board band, the contract has been canceled cos it is not what I need, I was told I will get a bad delivered to my home address s...

Best solution New customer, another 5g issue

Signed up the start of the week and got the modem set up.reading this forum I’m also having the issue where it simply won’t connect to 5g. Have tried all the fixes I’ve seen on here with no success. I’m also getting sporadic drop of internet connecti...

5G Hub Issues with certain websites

Hi there. I am having issues accessing certain Over-18 (Adult only) websites via my 5G Home Broadband hub. Google Chrome (and other browsers) kept saying: "This site can’t provide a secure connection<name of site> sent an invalid response.ERR_SSL_PRO...

New router losing 5g signal

Got my new 5g router and it's a headache already. Massively variable speeds from around 20 - 200 mb and it loses the 5g signal - when it goes to 3g / 4g it's completely unusable.I want to talk to technical support about it but when calling I can't fi...

New 5G router not connecting to 5G

I've received a 5G router today, unsurprisingly given the number of posts I've now seen on this forum, it's not working.I have no desire to spend an hour on the phone with someone rebooting the router and confirming the firmware version. Can I just j...

6 Months of Poor Service

How long are we expected to put up with terrible service? For 6 months there have been issues with my local mast according to three's status page. I'm paying for a service I'm not getting. Last night my download speed on 5G was 0.04mbps. I would be b...

Use abroad

YGot a MiFi mobile I want to use in France for streaming movies and browsing. If I buy a 24gb data only pay as you go sim can I keep using it until the 24 runs out or am I limited because of go roam to 12 gb?

5G Broadband with External Antenna provides no Bandwidth

I have been struggling to find reasons to keep my 5G broadband as there is so many issues with it. I can get 2 bars of 5G with the hub alone, which sometimes delivers 200/300Mb but 1. The hub needs restarting all the time to get a good signal2. I hav...

PS5 will not connnect to 5g Hub?

Hi guys, basically what has happened is that I have noticed my PS5 won't connect directly to the Hub, despite it being literally half a meter away. I have tried wired connections and all, and I do not want to fiddle with the options unless I know wha...