Broadband – Get support for broadband related queries

I'm on a broadband contract, the network is unusably slow despite signal strength being at maximum

I'm on a mobile broadband unlimited data contract with 3, I have a sim card that I use in a USB dongle plugged into my computer to provide internet access.Usually the speed is fine, but for over two weeks the speed has been unusably slow (despite the...

NR5103E Work VPN disconnects keeps trying to connect every 5 minutes

I’ve had a 5G home broadband plan with the above router for around 2 weeks now. I’ve managed to get every other device in the house connected to the router without issue, however it doesn’t seem to like my employers vpn which is needed to connect my ...

NR5103E Hub & 2x2 MiMo Antenna

Hi I have recently moved into a flat and I have noticed there is a 5g external antenna installed. https://www.panorama-antennas.com/site/2G-3G-4G-5G-LTE-Antennas/LTE-Router-Antennas/WMM8G-7-38-MiMo-Directional-AntennaThere is only 2 cables that run o...

Using PHONE socket on 5G home broadband hub

What handset (brand, model) can I connect to PHONE socket on the back of ZTE MC801A?

5g Hub started great - now very slow speeds + unreliable connection

I got a three 5G hub last month after making the switch from regular broadband. Speeds and reliability were great, anywhere between 150-300mbs dl, and no drops. Until today when I noticed that my work VPN kept dropping (I WFH). Now I can barely get a...

CGNAT 5G data sim... where to start?

Hello,My property does not have fibre or standard (long story), so I have been forced into hotspotting from my mobile phone (currently only 4g, via three) for some time.However, I've heard that I can buy a ZTE or Zyxel (any difference?) 5g router AND...

5g, down to 4g, down to no Internet, been happening multiple times per hour for last few weeks

Zte 5g router. For the last few weeks the internet has become almost unusable as the signal will drop to 4g then to no Internet, and come back after around 5 minutes. This happens multiple times per hour. I spoke to the assistant on the chat but they...

Best solution Extender?

Is there a recommended Wi-Fi extender to use with 5G home broadband routers? I get good download speeds in the room where the router is situated, but very poor in the rest of our home. The Devolo extender that I previously used with phone line broadb...

ZTE MC801A or HUAWEI 5G CPE Pro 2

I've just signed up with 3 for broadband but was given the ZTE router rather than the newer one they're currently advertising. It seems to work ok. I have a Huawei 5G CPE Pro 2 at home too - is it a better model?

Ivacy VPN

Hi,I'm using 5g home broadband and have just purchased Ivacy VPN. Unfortunely, Three seems to be blocking access to it on my phone and Nvidia shield. Does anyone know how I can fix this issue? I've used surfshark and Nord on the past abs never had a...