cancel
Showing results for 
Search instead for 
Did you mean: 

App issues

Mifareman
Fledgling

Ever since I changed from virgin to three about a year or so ago I’ve never been able to use my WhatsApp, screwfix, octopus, Tesla, chess and Santander apps properly.  They just sit there with hourglass churning away or say “no internet connection” or in the case of WhatsApp just get a clock face instead of the ticks.  I have to switch Three WiFi off and use my EE mobile phone internet for these apps to work which is a pain, or reboot the router for WhatsApp to send messages.  About a month ago they all started working normally!  Great!  Or so I thought, short lived :(. Back to not working again, so annoying.  It’s as if there’s some sort of security handshaking that’s not working/broken when Three WiFi is involved.  Any ideas?

10 REPLIES 10
Mifareman
Fledgling

Hi Kate, not sure what the make is but this is all I could gleam:

model = NR5103E

firmware = V1.00(ACBJ.0)b15

App version = 1.0.1.231020.1

 thanks, John.