Connected to hub but No Internet

[sukhirai2]

2024-04-06 approx. 16:00 All devices - Sky Q box x 3, Ring Floodlight Camera and Ring Chime Pro Network saying connected but No Internet.

Checked coverage - no outage.

Strangely, I could connect by my mobile and laptop by wifi and definitely had internet. Ran Speedtest to verify.

Not bothered about Sky but I use Ring to monitor property. No explanation, nothing???

Amazing how this happened after my 14 grace period.

[sukhirai2]

Happened again. Ring devices connected by no internet. This time it did not resolve itself next day. I've had to connect devices using my Sky broadband.

I wanted to cancel my Sky broadband and just use Three 5G Home Broadband but it's not reliable so will need to cancel Three instead.

[sukhirai2]

Thanks for the feedback.

I rebooted the router multiple times and made no difference.

Next day it was ok without rebooting the router.

[Adi_three]

Happens almost daily to me with the nr5103e router, a reboot is needed to solve this. I feel like it's a router issue since I'm in central London and it never recovers, I'll try with a spare router I have

[Officina-red]

I had the same thing with my 5g broadband, my amazon fire tablets and android phones would say connected but no internet, I turned the router off/on and everything reconnected and worked correctly, it was a regular thing about every 20-25 days, for the year I had 5g broadband, I don’t know if you have phoned Three broadband for assistance yet, but be warned it’s highly likely that you will be restricted to 120mbps download speed if you do.