Connection issues

[neillch1]

Hi my sky q box and sonos speakers have lost connection tried rebooting everything but they wont connect spoke to sky and they think its a 5g problem as does sonos i have internet and wifi connected on all other devices speaking to 3 technical services hasnt been very helpful!!

any help would be grateful

[sc1999]

To help those who may have an incling please add yoy router type and firmware version. 

Keep an eye on this post as it may be similar: 

https://community.three.co.uk/t5/Network/Sky-Tv-unable-to-connect-direct-to-router/td-p/15496

[neillch1]

Hi its a ZYXEL NR5103E and thanks for the link