Broadband – Get support for broadband related queries

Port forwarding on Three 5g broadband

Hi Three Team!I have been a Three customer for quite some time now and recently added 5g broadband to my account. I am struggling with setting up port forwarding so I can access my selected device on my home network from outside of it (for example fr...

Best solution 5G Home Broadband hardly useable during the day

For the past couple of days my 5G Home Broadband has been very slow. I usually get 2-300 Mbps download but for Monday and Tuesday it's been around 3Mbps or less. During the evening this seems to go back to normal.I know it's not the router, because m...

Safe Search Locked On

Looks like there’s a few posts from people in the same position as me.My content is being filtered despite the Adult Filter being turned off. I’ve spoken to 2 people on Live Chat who have confirmed the filter is off and have even switched it on and o...

nr5103ev2 modem mode

Hi all,Just asking for some advice. Ive just switched to three broadband from virgin media.I had my home set up with wireless mesh system.With Virgin I needed to put the router into modem mode for the mesh to work correctly. Ive looked in the setting...

Cannot connect to Work VPN

I switched to Three 5G home Broadband a year ago (very fast), I still have another year on my 24-month contract. I have been unable to connect to work via the VPN. I contacted Three Tech Help who did several tests (last July), and they concluded that...

No TV internet

Hi all. Received replacement router with renewed broadband contract with three. Can only access internet on tablets and phones but not TVs. Done all recommended options but only get wireless connection, not internet. Any ideas?

Netflix Won't Stream on Samsung TV with Three 5G Broadband

I recently bought Three 5G broadband and connected my Samsung Smart TV to it. The TV shows that it is connected to the internet, and Amazon Prime streams content without any issues. However, when I try to watch Netflix, the videos either stay at 0% o...

Safe search

Please how do I turn on Safe Search as well as adult content filter on my home broadband?

Upnp unsuccessful

HiI've just tried connecting my xBox 1 to my 3 router (ZTE MC888) and I'm getting upnp unsuccessful messageI log onto the router and there's no option to resolve itAny advice??!

New 5G hub V2

I got my new hub about 4 days ago. It’s the NR5103EV2 Model and I’ve had some issues with it. Multiple times a day the internet has been dropping out on all devices. The lights are still showing that the internet is up and running and the web based ...