Broadband – Get support for broadband related queries

End of contact query

My broadband contract is due to end and i dont want to go into another contract. Will It be automatically renewed ?

Best solution Using the wireless 5G home hub to make and receive calls

I have discovered that it is possible to connect a normal landline phone to my 5G home hub router (ZTE888) to make and receive calls. As it is a DECT phone, I can then have multiple extensions, giving me the multi-room equivalent of the land line se...

being charged for cancelled wifi

i cancelled my wifi in september in the cooling off period. they never sent a bag until around last week and i returned it. but they still billed me £21 for it even though i couldn’t physically send it without a return bag. i spoke to support but the...

Absolutely terrible service

If anyone is reading this that is considering switching to three broadband, DO NOT DO IT.the customer service is terrible, internet constantly drops out and download speeds not what was advertised.

sign up for 2 year plan if on month-by-month plan

Hi,quick couple of questions - i am using three broadband on the month-by-month contract free plan as wanted to test the quality of service and reliability in my area.1. Am i still able to sign up to the cheaper 2 year plan (which gives me 3 months f...

Best solution New V2 router, use old SIM?

Hi, I am an existing customer using NR5103E router, after calling 3 on Friday I today received the new V2 version but there was no SIM included so I took the sim out of the old router and placed in the new one hours ago but internet light is still re...

i dont know where else to turn

In a nut shell my router keeps losing its connection to the network and the only way to sort it is to fully turn my router on and off again and ive had todo this everyday and since the network going down last week i now have todo this multiple times ...

Return of router

helloI’m coming to the end of my 24 month contract with three 5G broadband.I keep seeing posts regarding the return of the router.I purchased the plan in a physical store, where the manager told me how much of a good deal it was because I was getting...

5G Broadband | Daily Dropouts + Gaming Lag

Hi,After months of back and forth with Three CS - the proposed resolution to our daily Wi-FI dropouts was to send out a new router.We've setup the new router and in the 6 hours its been online - we've had 4 dropouts. The only bonus being that the dev...

Massive speed drop in evening, three unable to help

Posting my very poor experience with Three in case it helps others.Had three 5g broadband for nearly 2 years. It's been fairly reliable (I work from home on the web).On the 22nd of November I lost connection at 7:30am - noticed on the network checker...