Broadband – Get support for broadband related queries

5G Mobile Broadband issues

What the hell have Three done to their 5G Mobile Home Broadband? I took two seperate 5G contracts out last August and was very happy with both— fast and reliable. Postcode WV12 *** Since December cannot get a 5G signal anymore and got a permanent blu...

5g Broadband router keeps disconnecting

Hi thereLast week I purchased a 5G Broadband hub. Since I've set it up the speeds are great but the router keeps disconnecting and taking 3-4 minutes to reconnect itself. This happens between once an hour or two hours and is driving me crazy. Is this...

Change Ownership of Three Broadband Connection With Router

I got three broadband and used for last 5-6 months. I have changed my home and now in my new flat it has already a wifi connection. So I don't need the three one anymore. But I have 1.5 year more to finish the contract. In that case can I sell or cha...

Three 5G Broadband with Eero mesh network

Hi, I purchased the 5G Broadband with Three a few months ago, I was dubious it would be a good solution however I was very surprised to find the 5G network in my area is brilliant and I went from 30MB To an average of 500MB. I gave it a few months an...

It’s actually NETWORK itself, bad service

So many people were saying it’s a device, it’s a SIM card, it’s a network coverage. It’s NOT anything from above. I bought a brand new Huawei CPE Pro 2 5G router, replaced the SIM card, several times replaced the router location — internet keep disco...

Slow slow slow

For the last week or so my 5g broadband speed is struggling to get above 2mbps until I reboot router then it goes up to over 100mbps for a while then drops again, my router is in the same place as always my signal is good at -80 average, I keep check...

Zyxel NR5103E(V1) versus V2 Connection Issues

I have just been sent the newer version of the NR5103 (V2).And knowing the issues I had with the earlier model I made sure to match all the settings on the new version. The issue I have is the ipv6 v ipv4, and not being able to connect to most device...

Terrible signal in mobile broadband and buffering

I have been with them for more than three years and didn’t have problems before.It has been a few weeks now that I am suffering from this terrible network issue, which I have discussed with them a couple of times.Initially, they said there was a plan...

Zyxel NR5103E - yet another one that won't connect to 5G

I received my router and sim yesterday, it will not connect to 5G yet my phone gets full 5G signal when placed on top of the router using the same SIM. I read on another post here that there are some faulty routers in the system, I think mine was rec...

Zyxel NR5103E has a manufacturing fault

Got that sh**ty Zyxel NR5103E from Three and I don’t remember how many hundreds times I’ve done a Reboot within a year and 2 months. 3 Hard Resets. 1 time a new SIM card replacement. More than a week have no 5G inside the router, uploading speed is 0...