Broadband – Get support for broadband related queries

Best solution Is 5G home broadband will automatically switch monthly rolling contract after initial contract ends?

Hi just wish to know what will happen after my current 5G home broadband contract finished? I am on a 24-month contract and it is about to end in 2months. If I wish to continue using it, do I need to do anything and will it automatically switch to a ...

Three won't send me a label to return router

I had a one month contract on the 5G hub as I wasn't sure it would work at my address. It doesn't, as suspected. So I cancelled my contract after a month as per the contract I bought. I have proactively been trying to return the router. I have called...

Three are taking the pee

OK so alot of sites and payment systems are now blocked, even some of three's own flipping links are broken, google search as become locked, granted this might be a glitch on Three's part but they way there handle this is flipping stupid.I woke up at...

New customer but no first 6 month half price discount on the bill

Hi,I have signed up for a 2 year 5G broadband package with the first 6 months at half price of £11.00.However, my first bill shows that a payment of £21.98 will be taken out of my account on 8th April 2024.I would have thought that it would have auto...

Signal keeps switching to 4G LTE

I have a new NR5103EV2 5G home broadband hub and the signal keeps switching between NR5G-NSA and LTE, this is accompanied by the light on the device changing from blue to green. The signal strength is reported as excellent (-78), the device is on the...

Best solution Unable to access 'secure' websites like Paypal, banking. UDP issues.

For the last week or so, access to anything secure has been either non-existent or very sporadic. This also includes gaming and other sites are just not loading or taking a long time to connect.Most games throw up a 'UDP initialisation' error when tr...

wireless broadband in northampton

27.03.2024 I have been having massive issue with my wireless broad band in the NN3 area of Northampton for over a week it has been very slow. They sent me out a new modem but this has made no difference on area checker it says there is an issue and t...

DOWNLOAD SPEEDS

Has anyone else found issues with DOWNLOAD speeds on their Broadband with Three? I’m pulling my hair out with this issue having reported this problem with technical call centre in Asia. They themselves have gone through checks and have established th...

Constant sporadic Time Outs

WHAT is going on with Three???? Normally a great connection, 4G is fine for what I need - but the last two weeks drop out after drop out....over and over again. We have two routers and three phones all from Three. If they don't wort this out in the n...

ZTE MC888 Ethernet ports random disconnections and dropped packets.

TLDR: the Ethernet ports on the ZTE MC888 router appear to be under-powered by default causing reliability problems when using long Ethernet cables. This router is currently supplied by Three in the UK to new 5G broadband customers. Setting the WiFi ...