Drop out problems with new Three outdoor hub Y5-210MU

[Kylep]

I'm really hoping someone can help me. I have recently signed up for Three 5g home broadband. Initially had an indoor router but switched the the outdoor hub green packet Y5-210MU. I'm experiencing great speeds, but what seems to be a common issue of the connection dropping out once every 24 hours or so. It requires a reset at power supply to correct this, so not ideal! Device still has 4g or 5g light on, but is not connected really until reset.

After some research, I found people suggesting the connected router should have 5g wifi disabled to allow the modem to work properly. I cannot think why on earth this would be the case, but I tried it anyway. At the same time I did a factory reset and thought I fixed the issue. I had no drop outs for 48 hours. However this morning it happened again...

I have also seen suggestions that this is a firmware issue with Three, but I would imagine there is a way to fix this in the device settings. If anyone can help I would really appreciate it. I don't want to switch back to the indoor hub as the speeds are not as good. Even if someone can shed some light on what precisely causes this so I can predict the drop outs it would be great... the drop outs SEEM to only happen at night, so i am even happy to reset the device using a timer at say 3am every night if that solves the issue as a workaround (I'm on a house boat and powering the device direct from 24V so easy enough to wire in a timer.

[illhavethefries]

My issue is similar to yours but with a lot higher frequency. Annoyingly if I am doing something on my phone / laptop in the house I then just use the 4/5g on my phone which works fine. But nobody seems to be getting that point.

there is definitely an inherent weakness in this new product from the smatterings of posts I’ve seen. Wonder if three will address it? 

[PeteG]

Hello there. 

Welcome to the Three Community. 

That's a frustrating issue to be having. I'm not exactly sure what would be causing that, but it sounds like your issue is similar to what another user has posted about here. 

Hopefully you can find some advise or ideas there. 

Pete. 

[Kylep]

The sheer amount of problems people are having over what is undoubtedly a simple software error is unforgivable. Just look at the amount of similar posts on this forum going back over 12 months. It is a basic functionality of the product that it provides a stable connection, switching between 4g and 5g, without the user needing to reset the router. There is no scenario in which this is acceptable consumer practice. Myself and countless others should NOT be having to spend hours of our time trying to figure this out, swapping modems or whatever else. Provide answers. What do the engineers know about the problem, what do they propose to do about it, what are the workarounds for those of us willing to put the work in? (Resets on a timer, APN settings, etc). Tell people how to get their hubs doing their basic job or you are in breach of consumer law. If you do not have a product that works, and you know about it, it should be withdrawn.