Hello there.
Oh, slow speeds can be very frustrating. Your speed is slower than I'd expect, since you're having issues completing tests at times, it's possible the connection is weak and dropping packets. This could be caused by a device issue, local network issue, or something else.
You can check the area for issues on the Service Status page. This should give you an idea of what's going on. If you'd like the team to look into it further, you can reach out to the Support Team where additional diagnostics can be completed, and the options explored.
Pete.
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