Slow speeds are 3 throttling 5g broadband

[Parcr3]

Hi all, just posting on here as I’m really frustrated with my broadband speeds of late. I’ve had 3 5g broadband for a year and for the first 10 or 11 months it was great. I’d consistently get 400 to 600 download mbps and 80 to 100 upload mbps.

However even though my signal strength is exactly the same and there are no network issues in my area I’m getting at best 30mbps download and 7mbps upload speeds. Sometimes I can’t even watch Netflix or YouTube without it buffering. 

The position of my router. all the settings, etc,etc are exactly the same as before. I rebooted the router umpteen times and even removed the sim and that didn’t work.

i can only assume that it’s something that 3 have done or they are deliberately throttling 5g broadband speeds in my area as they are oversubscribed.

if any tech people from 3 are reading this really would appreciate some help. I’m on a monthly rolling contract and find the cost very reasonable. However unless the issue is sorted and I start to get better speeds, I’m seriously thinking about leaving 3. 

[Maxine]

Hey Parcr3,

We're sad to hear you've been seeing a drop in your speeds lately. Throttling speeds isn't something we do here at Three, there can be a number of factors as to why these speeds are slow for you. Have you been able to test the SIM in your phone? Are you getting the same results with this?

In the meantime, you can take a peek at our Network Checker for any issues, and if you're not seeing any improvement our Customer Support Team can certainly investigate this further for you. 

Maxine