Extremely slow speeds on 5G
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on 03-23-2024 04:04 PM
I have been experiencing extremely slow 5G speeds on my IPhone 14 Pro since Tuesday. I’m on unlimited plan. Any ideas?
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on 05-18-2024 08:04 AM
I'm experiencing exactly the same issues strangely on the last day of my 30 day trial it's been very good up until last night then absolutely nothing, I've just done another speed test and it's still below 10mbps at 7.30am. This is not acceptable and does not come close to the minimum acceptable I feel I have been cheated and will not pay for this pathetic service I suggest everyone else does the same
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on 03-23-2024 04:52 PM
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on 03-23-2024 04:52 PM
You don’t mention whether it only happens in the same location? If so it’s worth checking the Three status page to check for any issues.
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on 03-23-2024 06:40 PM
Also, my area has no reported outages.
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03-23-2024 06:47 PM - edited 03-23-2024 06:48 PM
It goes without saying that if it was confined to one area then it’s probably the network,but it points to your handset. You could try resetting your network settings. I’m getting between 600/700 download on my iPhone 12 here in very rural West Norfolk which is obviously more than acceptable.
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on 03-23-2024 07:02 PM
I’ve done all the resets one could think of. Nothing has helped. 😞
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on 03-23-2024 09:40 PM
Do you have access to another 5g device to put your sim into for comparison purposes? That’s probably your next move.
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on 03-23-2024 11:23 PM
Yes. I have an iPhone SE, same dreadful speeds.
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on 03-24-2024 12:32 AM
Then I’m out of ideas. Might be worth speaking to customer service asking about network congestion. It’s apparently not your devices,nor is any work being carried out in the postcode you’re in or any other area you’ve been experiencing problems so I’m guessing that’s the issue. I wish you good luck.
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on 03-23-2024 06:38 PM
Sorry my bad. It happens everywhere and not in just one location.
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