Hi Everybody 👋

[Ceyhan]

• Hi  3 Network Community 👋, 

I would like your opinions and comments on the new offer of "Mobile Home Broadband " please.

I would especially like to know your experiences on it's speed  and reliability , value for money etc.

Kind regards. 

Ceyhan

[kestrel4]

Six months in, and it's been very good.  No drop-outs.  Once, early-on, the router needed to be rebooted.  Download speed normally between 60 and 200, probably averaging 100.  I can see the 5G cell-mast about 500 metres from our house.  

However...in the past few days the download speed occasionally dropped to 20.  Shock horror!  I think it was the weather - 100% humidity and heavy rain.  I thought that 4G would kick-in and prevent the big the big drop-off.  Looking for an explanation and cure, which is why I am on this site today.

[stevekn]

three 5G broadband is good when it works ( variable download speeds at different time of the day, not consistent) worse the ZTE ( v 15 firmware) supplied modem had a known problem, dropping the internet several times a day. If you leave it , internet reconnects after  minutes to hours.
A modem restart ( either from app, browser, or pull the mains out !) reconnects the internet immediately .

Customer non-support don't want to know.

I'd not advise three until the is solved.

I would not 

[Avondale]

@stevekn 

In fairness to Three, most mobile 'phone companies and telecommunications businesses have customer service operations that are rated as mediocre. 

At least we are fortunate on this forum as @JonathanB seems to be able to facilitate resolution of most issues. 

[stevekn]

sadly he hasn't "facilitated" any solution for the (over 1 year old) modem regularly dropping internet problems.

It would seem that three and ZTE don't care.

[Avondale]

@Ceyhan 

That's a difficult question to answer. It might be fast and reliable for one user and disappointing to another. One's expectations, distance from the mast, the number of other users locally and the like all play a part. 

I believe that Three 5G Broadband comes with a thirty-day money-back guarantee, so maybe give it a try but cancel well before the thirty-day period expires if it does not live up to your expectations.  

[jonohanson]

Really impressed to begin with, then it dropped off a cliff!  Alot in my area have the same issue, great for the first few months, then diabolical.  Three support on the web chat are useless, they keep trying to troubleshoot as if I have a mobile phone with network issues.  Luckily i'm on a one month contract, as soon as Virgin complete their rollout in my area i'm off.  So a takeaway from this would be try it, but only on a 1 month contract!

[Threlly]

My speed is good in the morning, worse than an 90's modem in the evening.
Customer service is terrible, beyond awful, if you have a problem, expect nothing.
Three are paying the least to upgrade their infrastructure whilst filling their pockets.
Look elsewhere for good broadband.
At least a standard 56Mbps ADSL connection is vaguely reliable.
This is not.

[doc1964]

Hi there, totally understand what you are saying. I think the best indicator of how good a company is can be gauged on how they respond when something goes wrong. Unfortunately i think the vast majority of utility companies now are taking the cheapest option when it comes to customer service, so all is good whilst things work but usually woeful when things go wrong. Can only hope things improve as they expand the service, will be interesting to see what happens after merger. Good luck.

[Threlly]

The merger is about redirecting profit and the creation of a bulletproof monopoly, nothing else.

If anything, the service is likely to get worse.