Broadband – Get support for broadband related queries

Receiving SMS on HBB router

Looking to work out how to receive SMS from my HBB router in order to activate Three+ as I currently cannot receive the OTP provided without accessing the SMS

Best solution New B14 Firmware For NR5103 has broken UPnP / Gaming!

So I've started having big issues with gaming via my NR5103E router. Specifically despite UPnP being enabled and working without issue for almost a year, my Xbox SX is now locked to a moderate NAT (was previously open) which is causing some issues in...

VPN and poor performance in general

Hi,I’m using Zyxel router. The speed has been quite poor generally and I can barely get 5G signal despite moving it around the house since I joined. I talked to customer service several times and tried the usual diagnostics and resets but no luck. I...

Xbox Live party chat and MTU problem

Hi, i have been using Three 5g for a week now and while i am very pleased with my DL speeds, i cannot join people in xbox live party chat. The xbox says i have an mtu problem. I have tried port forwarding, putting my xbox in the dmz and turning off t...

Zyxel NR5103E Firmware Upgrade GUI Quirk

The Firmware Upgrade page displays two different interfaces. The first instance displays which current version and to upload from a file. The second instance shows an additional Upgrade Options tab to check for the latest firmware and to enable/disab...

Mifi Router with Pay As You Go Data Sim for gaming only

I have an Xbox One and want to use mifi for my broadband setup as I move around alot. I have seen the Huawei E5783 and I want to use a data only sim for unlimited use. The issue I'm having is on the Three website I click the Pay As You Go section but...

New 5G router firmware question

Hi folks,I've just joined 3 with a 5G router.Im extremely impressed with my speeds so far.Anybody know where I can update my firmware or check if I have the latest one.My model number is NR5103E im not too sure what number this is but it looks import...

What does RSRP mean Three Broadband?

I have recently got Three Broadband, so far I’m really impressed with the service. It has been solid better than sky. With 350mpbs! However, on the app, I noticed this. RSRP thing? Has got a dip on this graph will that affect my signal in anyway? And...

Return bag

Please please for the love of god can someone help me with getting this equipment out of my house …I cannot deal with another two hour phone call ..I just need the return bag . regardsDave

SSID Change problems

Hi.I've had a Huawei 4G hub for a couple of years with few problems until recently when it started to lose connection to a couple of my Echo devices, the contract was due for renewal anyway so following a call to Three I received a Sercomm LTE2122GR ...