About 3 weeks ago I took on Three broadband and received a NR5103E. First day was brilliant with good signal strength throughout the house enabling me to place it in the hallway. Fast pings and 500+ mbps speeds.
Unfortunately this did not last long and we started getting either it just dropping out completely to no internet which wouldn't resolve until restarting the router (left if 8 hours as a test the once) or dropping down to 4G and crawling internet between 1 and 5 mbps with pings sometimes as high as 3500ms.
Support page says that there is maintenance in my area.
Two weeks ago I contacted support and after 90 minutes on chat and being passed around 6 times I was promised the network would be fixed in 5 days time. Since then things have gone from patchy to just permanently bad. In the household we have 3 times Three contracts (two phones and broadband) and noticed that the network issues were consistent across devices or where we stood in the house making it quite obvious that this is network and not device issue.
Contacting support today I've again been given the run around, this time 1h:40 on the chat. And yet again told it will be fixed in 5 days. I think that support just gives scripted answers so I'm not convinced anyone is actually looking into our local network issue. I had similar problems with Three mobile internet 4 years ago in our office and I've just checked and the status page is still showing maintenance in that area 4 years later.
Long rant but I what I really want to know is, is there any way to speak to someone who can actually tell me what's going on with the network? I asked on the support chat to speak to a network engineer but they just kept saying that they were the technical team even though they could give me no specifics of what's going on and suspiciously it will always be magically fixed in 5 days.
