Intermittent connection issues loading/changing site- secure connection failed/site can't be reached

[EDIflyer]

Is anyone else occasionally getting a 'connection down' error from Chrome (or 'Secure Connection Failed' from Firefox) when changing page - if I hit refresh it works fine. At first I wondered if it was the site I was using but have noticed it on multiple different major websites over the past couple of months and not noticed it from other locations where I don't use Three Broadband so does seem to be related to the router/connection (this is via wired Ethernet too, so not a WiFi problem).  I've tried changing DNS server in case that helps but no difference.

It mainly seems to happen when trying to first load a site or (annoyingly) at checkout when a different site is being loaded as part of the checkout process.  It certainly doesn't happen everytime but does happen with reasonable frequency.  I've also noticed I often get it when trying to pull/push from/to Github too and have to do so a number of times for it to work (browsing the Github website works fine).

I'm using a NR5103E with Firmware Version V1.00(ACBJ.0)b14 - I tried rebooting it but to no effect.

[bytespider]

I'm curious, who it was that assisted Three with the tracing and debugging call today? Was there anything other users could also replicate (commands, URLs to visit, etc) that would also help as I think more data from different parts of the country would also help.

[toaster]

I was on the call with Three yesterday. They did a live trace of my connection while I connected to sites that work and don't work. (I used https://royalmail.com as the main failing one that doesn't work as I get failures about 30% of the time).

They said they had captured all the data they needed. They said they would go away to analyse it and once that was done they would come back to us with the results.

I didn't get a timeframe for when that would be, but I hope we'll hear something this week. I'm seeing this problem across multiple sites so I really hope they are able to resolve it, otherwise I'll have to start looking elsewhere.

I've still been running a script to check the top 100 sites plus a few mentioned on this thread. I have had this issue over the last 48hrs with the following:

• royalmail.com
• duckduckgo.com
• gmpg.com
• ghcr.io
• gitlab.com
• wordpress.org
• amazon.com
• t.me
• s3.amazonaws.com
• web.archive.org
• <my test site: hosted AWS>
• microsoft.com
• aws.amazon.com
• s.w.org
• mozilla.org
• imdb.com
• ted.com
• oracle.com

(This isn't exhaustive as I've also seen issues with other sites while I'm browsing around)

[bytespider]

Okay hopefully that helps. I assume you're using their DNS, otherwise it's somewhat concerning they can see the sites you are visiting that easily

[Nameless]

Three does not allow you to use your own DNS provider as far as I can tell but VPNs and WARP do allow you to use a different DNS provider

[EDIflyer]

Thanks for doing that @toaster - I was offered, however I was unable to do so due to being work.

[Midnight54]

Curious do you guys get this when trying to launch the xbox app?  At first I thought it was my gaming pc, being first time tried to use it in eons.  It was broke a while ago but couldnt be bothered to look at it.  This loops in circles over and over when try again.  At first I thought it was my PC, but realised my kids pcs are doing exactly the same too - and not a single game on gamepass has worked for them etc in some time.....so I'm wondering if its similar to file downloads in chrome where it just wants to restart over and over (nb:  tried all the usual registry and powershell fixes and MS store fixes.  Not too bothered as dont fancy playing any MS gamepass games for the past few months and dont fancy the mammoth task of wiping my games PC - but if its linked I can see that being a huge problem for some

followed by

I may later try and tether my pc to my work phone which is vodafone to see, out of curiosity - however its trickle speed signal in this house

[bytespider]

are you trying to log in? unfortunately I can't see the screenshots. if so then yes I've experienced the same and have to retry and retry before I can sign in to Xbox. as such we moved to steam for a lot of games

[Midnight54]

Not sure why can't see the screenshots - Ive had this sometimes on this website too and later they work.  But yes, I just click to load Xbox from the Start menu, usually immediately get the Something Went Wrong message, if hit try again, it usually says "Updating" hits 100%, then "Something Went Wrong" again on loop for ever, however I've tried it dozens and dozens of times, including reboots, store resets,powershell removing packages etc, never once let me in

I have however had a nightmare trying to uninstall gamepass/msstore games because of this, it just flat out won't let me and leaving all data in tact (ok part of this is down to MS Store being flat out c**p) - so had to do a lot of workarounds accessing the hidden folders to be able to delete the likes of MS Flight Sim....obviously no point having them eating a few hundred gb of NVME space when cant even use them

Granted this could be down to OS issue for this case - but does have me wondering if linked 

[bytespider]

Pretty sure it is linked. Like you said, trying a hotspot with a different network should give you answers.

[Midnight54]

After a few days of almost zero ssl errors, have had a couple of days where the local 5g mast has been offline, so getting 4g on a single bar from the next nearests one (which basically only loads anything at all when it wants to as beyond slower than dialup speeds)

Now that service has restored and have 5g back, the problem has returned again in full force ffs!

I noticed @JonathanB is still active on the forums, so must be ignoring this thread with the radio silence....what gives(!)  @JonathanB either please take some ownership with updates or pass the baton to one of the other support guys to help if you've given up.