Broadband – Get support for broadband related queries

Home Broadband recently very slow and unstable

Hi,We've had 5g home broadband since January. At first it worked fine but for the past few weeks it has been very poor on Fridays when both me and my wife work from home. My work VPN keeps dropping and I can have no calls at all between 10am and 6pm....

3 Times I have asked for a return Bag

Three times now I have arranged with Three support chat, to send me out a returns bag or email me a return label firstly over nearly a month ago and still nothing from three!!!! are they deliberately trying to drag out the honeymoon period so you wil...

5g Hub (router) password and username issue with Blink camera hub and doorbell.

HiHad the hub for 6 months with no issues with more then 15 devices including the Blink CCTV system.Last week the cameras went off (6 months old)what looks like after the B14 update but it might be a coincidence.On Blink the camera App Its saying use...

Best solution ZYXEL NRE5103E - Home Networking Issues

Please can a Three moderator advise on the following issue. We have had 5G mobile broadband for around 6 months, with limited issues. However since overnight Thursday 13th July, we are now having multiple connection issues with devices around the h...

5G Upload speed recently died

In the last two weeks I've gone from speeds of 500+ Mbps down/70+Mbps Up to now 40Mbps down / 5Mbps Up. Occasionally my download speed is around 300Mbps, but my upload speed never goes above 7Mbps. This is a real problem for me as we work from ho...

Zyxel NR5103E Hub Support

Hi, in the last few days I've started to have issues with my 5g broadband. Everything works perfectly, streaming, downloading etc etc. The only thing that doesn't work at all is online gaming. Any game wether it's on the desktop or laptop has stopped...

NR5103E can you reverse firmware from latest B14 back to B12 ?

Is there a list of changes that have been made in B14 ?

NR5103E trouble setting up Airplay device since B14 Update

Is anybody having connection issues setting up airplay streaming devices through their 5g Hub since the B14 update . It was easy and seamless for nearly a year now it's impossible. Maybe some router settings have been changed. Even a full hub restore...

zyxel nR5103e 5g hub not working

Had the hub since 10/2022 and worked fine good 5g connection and down/upload speeds in the 100s MB/s. In late May started working intermittently and now almost totally unusable w speeds around 1 or 2 MB/s at best if anything. Have reset, checked cove...

Best solution 5g Hub NR5103E dropping LAN port

Hi ..Ive had the 5g hub for a year and since the b14 firmware upgrade the LAN port is always losing connectivity. I have to restore the device using the web login .Ive been advised by Three tech support that this is due to upgrade works on the networ...