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on 10-22-2023 03:21 PM
Is anyone else occasionally getting a 'connection down' error from Chrome (or 'Secure Connection Failed' from Firefox) when changing page - if I hit refresh it works fine. At first I wondered if it was the site I was using but have noticed it on multiple different major websites over the past couple of months and not noticed it from other locations where I don't use Three Broadband so does seem to be related to the router/connection (this is via wired Ethernet too, so not a WiFi problem). I've tried changing DNS server in case that helps but no difference.
It mainly seems to happen when trying to first load a site or (annoyingly) at checkout when a different site is being loaded as part of the checkout process. It certainly doesn't happen everytime but does happen with reasonable frequency. I've also noticed I often get it when trying to pull/push from/to Github too and have to do so a number of times for it to work (browsing the Github website works fine).
on 09-26-2024 05:52 PM
I haven't had any of the PR_END_OF_FILE_ERROR recently but maybe it's because I've set the APN as Three.co.uk and IPV4 only. I've also setup the hub in bridgemode with all the routing being done by my Zenwifi XT8 mesh.
I do have an issue with the Cahoot bank website where it logs me out constanly when I trying to change email and phone number settings. The same website works perfectly fine when using a London VPN.
on 09-26-2024 08:23 PM
From my experience, the three.co.uk APN was more stable and did not support IPv6 compared with the 3internet APN
Setting up your other router to do the routing probably helps as it would not be enforcing any of Three's routing agendas (Speculative point)
Unfortunately I can not test Cahoot bank as I have no account with them however did the website ever work with just the Three provided router?
on 09-26-2024 04:40 PM
Does anyone use Twitter (I don't) and have a lot of followers? It may be worth calling Three out directly and referencing this thread. Companies seem to respond more when they are very visibly publicly shamed, and clearly this thread is getting nowhere.
on 09-25-2024 07:01 PM
Just another message checking in on the state of things for everyone
Today I started my testing by turning off WARP and going through the list of websites that usually cause issues however I did not get very far - https://duckduckgo.com/ caused the PR_END_OF_FILE_ERROR to appear immediately and, less than a minute later, https://en.wikipedia.org/wiki/Main_Page caused the same issue on a page refresh
I guess it is safe to say that the issue still persists.............
on 09-25-2024 08:00 PM
Frustratingly so and tumbleweed from Three. Sometimes having to refresh pages 10x to get them to load its that bad some days
on 09-26-2024 01:21 AM
There is no issue. Nothing to see here. Just because you think there is an issue, doesn't mean there is one. We'll keep taking your money in the meantime.
Given the total lack of any kind of progress or recognition, I'm going to vote with my wallet, and am looking for alternatives.
on 09-17-2024 09:21 AM
Ye, it's pretty obvious they don't give a sh*t to punt it bluntly
on 09-20-2024 05:29 PM
Yeah, I'm beginning to think they really don't care.. I've started today to look at getting a 5G SIMs from other providers, not sure exactly which yet, but it's gone on too long now.. It's available from a few others on the local masts, particularly on the closest mast, so hopefully one of them might have the speed of the Three 5G connection.. Not too hopeful though 😞
09-16-2024 11:53 PM - edited 09-17-2024 12:02 AM
Amazingly it is coming up to almost a year since the original post, and still nothing has changed.
Just to provide my data, amongst others (although it is the same as most others, so is unlikely to add anything new).
Unlike most others, I am on the Huawei H122-373 (as an aside, Three tried to push me onto the Zyxel router, I declined as I don't particularly appreciated being pushed a downgrade), so this is not router specific.
These issues have plagued me for probably a year now. They did not occur when I first signed up with Three. I finally had enough and did a search, only to find this mammoth thread. I waded through about 13 of the 42 pages before realising that there was unlikely to be a solution here. Ironically, I cannot load this thread without activating my VPN (just times out otherwise)
I often get issues connecting to sites with Firefox with PR_END_OF_FILE_ERROR. There seems to be no consistency as to which sites this will happen to and when, and I often have to refresh several times to get the page to load.
Github is pretty much unusable (I am a software developer so that is... fun). The most common error is:
error: RPC failed; curl 18 transfer closed with outstanding read data remaining
error: 62601 bytes of body are still expected
fetch-pack: unexpected disconnect while reading sideband packet
fatal: early EOF
fatal: fetch-pack: invalid index-pack output
Downloads will often fail (be it through firefox, or using curl/wget). They need to be 'retried' to complete.
The short snippet posted earlier in this thread outputs exactly as the original user posted:
for i in {1..100}; do curl -I --no-progress-meter -o /dev/null https://github.com || true; done;
curl: (35) OpenSSL SSL_connect: SSL_ERROR_SYSCALL in connection to github.com:443
Using a VPN solves this issue. That is neither a practical, nor long-term solution.
This is clearly a major issue within Three's infrastructure affecting a lot of users. I find it staggering that a year on, we are no closer to a solution.
I am happy to provide more information directly if it will help expedite a fix. I am not optimistic.
on 09-17-2024 05:26 PM
Its also not like it affected everyone 12 months ago. It started for me only several months back, and seems to be becoming wider and wider an issue, so surely they should have been able to use that sort of information to narrow down the issue of what has changed in areas and rollback or isolate the issue if possible