Broadband – Get support for broadband related queries

Nintendo Switch DNS

Hi all, recently had trouble with my Switch connecting to Wi-Fi with a DNS error. At first I thought this was the Broadband and I went through the steps and eventually got a replacement SIM. It still isn’t working and I don’t want to have to pay for ...

Poor cancellation/returns experience

Hello, I was wondering if anyone had any strategies for how to get in touch with a more senior team at Three? I feel that I am having a poor and time-consuming experience and at this point I would just like it to be over. July 2022 - ordered Three 5G...

Zyxel nr5103e 5g hub

I received my new shiny zyxel zyxel nr5103e 5g hub & swiftly connected all of our devices upon it, all seamed ok until I went to work & noticed I could not connect to our home security cameras &/or the doorbell but, once in our home we could connect ...

E mail on 5g Broadband

I have a strange issue on all of my connected devices, iPhone ipad & Mac. When connected to Three 5G broadband it downloads e mails, but when i click on one to read it, instead of the body of the e mail i get a spinning circle for a min or two before...

Loss of 5g

Hi Been a customer of 5g home broadband for 6 weeks. My service at first was fast. Now I only get 4g connection. Nothing has changed at my end 5g hub is where it always was.Have been on with tech support and no further forward.My question is why do I...

NR5103E how many devices

Hi AllI have a NR5103E which I got in January which is just being replaced because after 3 told me to pin reset it I could no longer log in to it. Anyway I have over 40 smart bulbs and about 6 other wireless devices that I need to connect, above it s...

Problems since update and sky glass and pucks

Since the latest update on my Zygel 5103e to 14 I have almost been unable to watch any tv via the internet. This appears to have been caused by this update , I have gone back to an unlocked cpe pro2 I had knocking around and as soon as I connected it...

Is this a joke?

so broadband worked ok for a day and since then apparently working on masts (Saturday evening) and now internet utterly unusable. Seems to be a continual problem. Obviously will be switching provider asap but infuriating that a provider can claim t...

First tasts of Three customer service and it was shocking

I work from home and so do my wife and daughter. Happy with the 5g but my 4mth old 5g hub has started to intermittently reset. I contacted the 3 shop I took the contract with and they told me to call Three.Tried calling them and wasn't able to chat w...

Zyxel NR5103E no longer get public IPv4 address how do I use IPv6 for server?

For the last year or so I've been running a Home Assistant server on a RaspberryPi at home it has an IPv4 address which the Zyxel forwards requests from the internet using NAT. I use DuckDNS & Let's Encrypt to handle dynamic dns and SSL. This has wor...