Intermittent connection issues loading/changing site- secure connection failed/site can't be reached

[EDIflyer]

Is anyone else occasionally getting a 'connection down' error from Chrome (or 'Secure Connection Failed' from Firefox) when changing page - if I hit refresh it works fine. At first I wondered if it was the site I was using but have noticed it on multiple different major websites over the past couple of months and not noticed it from other locations where I don't use Three Broadband so does seem to be related to the router/connection (this is via wired Ethernet too, so not a WiFi problem).  I've tried changing DNS server in case that helps but no difference.

It mainly seems to happen when trying to first load a site or (annoyingly) at checkout when a different site is being loaded as part of the checkout process.  It certainly doesn't happen everytime but does happen with reasonable frequency.  I've also noticed I often get it when trying to pull/push from/to Github too and have to do so a number of times for it to work (browsing the Github website works fine).

I'm using a NR5103E with Firmware Version V1.00(ACBJ.0)b14 - I tried rebooting it but to no effect.

[JonathanB]

Hi @munk,

Thanks for sharing that info, and to everyone else who helped out. It wasn't conclusive, but did eliminate some possibilities. There's internal testing going on at the moment, building on that data I collected.

I'm sorry that these issues are ongoing, and that updates are infrequent, but I can assure you there's a number of colleagues working on investigating these issues for you all.

Thanks,
Jonathan

[Nameless]

Please continue to keep us updated on a regular basis - Apart from a final solution to the ongoing issues, all we are asking is that one of Three's staff members of any kind should mention a brief update each week, even if it's a "There are no changes" message

Thank you for your update and we look forward to the next update

[bytespider]

Yes, Please keep us updated, silence is worse than telling us there is no change if Three really are investigating things. I would have also included data but I had not recorded events as I've been using a VPN regularly.

[torz77]

[Nameless]

Happy Birthda- wait, why should this be a happy birthday?

A celebration of misery? Contempt for customers? Ignoring those that help sustain your existence?

Yes those Three points make perfect sense

How can this treatment even be considered legal? In regards to being an Internet Service Provider, the only thing provided is Instability, Silence and Pudency

One year and nothing - Can Three reply within Three days to let us know what is happening?

(This is another prompt for one of Three's staff members of any kind to mention a brief update, even if it's a "There are no changes" message)

[MP]

Crazy how long this has gone on for. Our traffic is probably being filtered and scanned regardless and there are side-effects of this that they are unwilling to address or admit to. All our traffic is probably routed through GCHQ.  I've got nothing to hide.

[munk]

I've got nothing to hide which is why I expect not to be monitored.  Same argument goes with ID cards and stop and search and facial recognition etc - "if you've got nothing to hide you've got nothing to worry about" ... no, I'm not hiding anything which is why you don't need to see an ID card / stop/search/monitor my traffic etc.

I get the feeling that this kind of traffic monitoring is the default in the places where Three originated and so they default to doing the same thing in the UK under the auspices that it's simply for age verification / adult filtering.  Which may well be the case but if you're going to do it, do it right and don't end up breaking stuff for a lot of people.

There are untold numbers of ISPs that manage to do it properly so it doesn't feel so obviously intrustive.  The way Three are doing it it just makes it so obvious that they're snooping on every single thing that's not encrypted end to end.

[torz77]

Happy Birthday Three!

I'm sure everyone will join me on congratulating you on this amazing achievement! One year since a significant problem was first identified by your users. One Year since the birth of a truly massive thread highlighting an issue impacting a large number of your users.

I think of all the things that have been achieved in the world in the past year. It's a lot. And in that time, a *major* cellular company has failed to even identify what a widespread issue is, much less fix it or proffer a solution. You've still happily taken a year's worth of subscription fees in that time.. so well done you! I guess that is an achievement of sorts.

[bytespider]

1Year. 1 Year Three, and no solution, little to no response. Disappointing.

Unfortunately my only options are a MVNO operating on Three's network or Virgin Media. So I'm stuck for the foreseeable future. 😟 

[Midnight54]

I'm more surprised for the people that only occasionally seem to encounter it.  For the past few months its more like some instance or other every 5-10mins across various websites, some sites in particular every few minutes almost replicatable.

While this has been frustrating its been passable, however the last 3 weeks going from my typical 500-900mbs typical speeds to 4-15mbps for everyone in our area connecting to our mast, and the quality of the customer support through chats etc (not the forum guys) closing tickets saying nothing wrong etc when was assured it would be fixed within 7 days, is the final straw and time to reluctantly book elsewhere unless sorted by monday, a few neighbours have already had enough of not being believed and jumped, I was unfortunately hopeful of them solving