Intermittent connection issues loading/changing site- secure connection failed/site can't be reached

[EDIflyer]

Is anyone else occasionally getting a 'connection down' error from Chrome (or 'Secure Connection Failed' from Firefox) when changing page - if I hit refresh it works fine. At first I wondered if it was the site I was using but have noticed it on multiple different major websites over the past couple of months and not noticed it from other locations where I don't use Three Broadband so does seem to be related to the router/connection (this is via wired Ethernet too, so not a WiFi problem).  I've tried changing DNS server in case that helps but no difference.

It mainly seems to happen when trying to first load a site or (annoyingly) at checkout when a different site is being loaded as part of the checkout process.  It certainly doesn't happen everytime but does happen with reasonable frequency.  I've also noticed I often get it when trying to pull/push from/to Github too and have to do so a number of times for it to work (browsing the Github website works fine).

I'm using a NR5103E with Firmware Version V1.00(ACBJ.0)b14 - I tried rebooting it but to no effect.

[Nameless]

Just a check-in

No changes however yesterday was quite bad for a random test - Websites would fail then work, fail then work, on and off for several hours...

How bad was bad? If I had that level of website failures on my first day of switching to Three, I would have left immediately with no regrets and there would have been no possibility of staying even with a negotiation

Three, consider yourselves lucky that this widespread problem can, and does, vary in severity at random

[bytespider]

Interesting, I also experienced increased failures on sites I visit frequently the last couple days.

[nhawan]

I haven't had any of the PR_END_OF_FILE_ERROR recently but maybe it's because I've set the APN as Three.co.uk and IPV4 only. I've also setup the hub in bridgemode with all the routing being done by my Zenwifi XT8 mesh.

I do have an issue with the Cahoot bank website where it logs me out constanly when I trying to change email and phone number settings. The same website works perfectly fine when using a London VPN.

[Nameless]

From my experience, the three.co.uk APN was more stable and did not support IPv6 compared with the 3internet APN

Setting up your other router to do the routing probably helps as it would not be enforcing any of Three's routing agendas (Speculative point)

Unfortunately I can not test Cahoot bank as I have no account with them however did the website ever work with just the Three provided router?

[torz77]

Does anyone use Twitter (I don't) and have a lot of followers? It may be worth calling Three out directly and referencing this thread. Companies seem to respond more when they are very visibly publicly shamed, and clearly this thread is getting nowhere.

[Nameless]

Just another message checking in on the state of things for everyone

Today I started my testing by turning off WARP and going through the list of websites that usually cause issues however I did not get very far - https://duckduckgo.com/ caused the PR_END_OF_FILE_ERROR to appear immediately and, less than a minute later, https://en.wikipedia.org/wiki/Main_Page caused the same issue on a page refresh

I guess it is safe to say that the issue still persists.............

[Midnight54]

Frustratingly so and tumbleweed from Three.  Sometimes having to refresh pages 10x to get them to load its that bad some days

[torz77]

There is no issue. Nothing to see here. Just because you think there is an issue, doesn't mean there is one. We'll keep taking your money in the meantime.

Given the total lack of any kind of progress or recognition, I'm going to vote with my wallet, and am looking for alternatives.

[fashric]

Ye, it's pretty obvious they don't give a sh*t to punt it bluntly

[andym00]

Yeah, I'm beginning to think they really don't care.. I've started today to look at getting a 5G SIMs from other providers, not sure exactly which yet, but it's gone on too long now.. It's available from a few others on the local masts, particularly on the closest mast, so hopefully one of them might have the speed of the Three 5G connection.. Not too hopeful though 😞