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Intermittent connection issues loading/changing site- secure connection failed/site can't be reached

EDIflyer
Involved

Is anyone else occasionally getting a 'connection down' error from Chrome (or 'Secure Connection Failed' from Firefox) when changing page - if I hit refresh it works fine. At first I wondered if it was the site I was using but have noticed it on multiple different major websites over the past couple of months and not noticed it from other locations where I don't use Three Broadband so does seem to be related to the router/connection (this is via wired Ethernet too, so not a WiFi problem).  I've tried changing DNS server in case that helps but no difference.

It mainly seems to happen when trying to first load a site or (annoyingly) at checkout when a different site is being loaded as part of the checkout process.  It certainly doesn't happen everytime but does happen with reasonable frequency.  I've also noticed I often get it when trying to pull/push from/to Github too and have to do so a number of times for it to work (browsing the Github website works fine).

 
I'm using a NR5103E with Firmware Version V1.00(ACBJ.0)b14 - I tried rebooting it but to no effect.

EDIflyer_0-1697984212494.pngEDIflyer_1-1697984219294.png

 
 

EDIflyer_4-1697984241361.png

 

628 REPLIES 628
Nameless
Established

Did a test today since the internet seemed unstable even with my mitigations - This manifested as generic connection failures rather than the PR_END_OF_FILE error

Interestingly, for five minutes, everything seemed fine however it was a hallucination - The problem still exists

With that being said, the router has been working well for about 80 days now - I have enabled Band B1 to help with the recent instability - Band B3 makes everything worse

 

Have there been any changes for yourselves?

 

Nameless
Established

No changes - A quick test revealed the usual issue still exists...

Fortunately my current mitigations have been working well enough that I have been shielded from the issue for almost a full year now - None of us should need to provide mitigations under any circumstances just to be able to use a service

Unfortunately for Three persons I have also advised quite a few persons to stay clear from anything from Three due to this issue not being resolved

Time not spent fixing the issue is money lost as people leave due to bad experiences and being advised to avoid Three......

 

bytespider
Involved

Yeah, I've discouraged 5 or 6 people from using Three for Broadband.

Midnight54
Established

Same, even though I left a bunch of months back (with no regrets).  I've still been monitoring this closely with the look to return potentially at the end of my next contract.  I'm disgusted with the lack of updates from anyone from Three, especially @JonathanB after the promised regular updates while it was being investigated, I've put multiple people off the contracts both phone and network.  When it was working, it was all great......until 1) this issue, and 2) unlike other ISPs that when they go down they may be down for an hour, with Three it can be a week+ with denial of any issues existing even tho heavily evidenced from multiple neighbors.  Went from 5* opinion to negative 20

Nameless
Established

Did a quick test and the problem, without any mitigations, still exists

It seems that the websites closer to the end of my list of problematic websites seem more likely to trigger the issue compared to those nearer the start

Either way, a problem is still a problem......

 

lordmerchant1
Regular

FIXED: Docker EOF Errors (Caused by ISP DNS Interference)

Hey all, I've been sick as a chip with this issue for months — pulling Docker images would constantly throw "unexpected EOF" or "context cancelled". I was ready to install a Virgin line on the 24th. BUT... today I gave it one last go with some AI help, and this fix looks solid so far (1+ hour of clean pulling — more than I’ve ever managed).

What’s Causing It?
Since late 2023, many of us on this ISP have experienced image pulls randomly crashing. Turns out, it’s DNS hijacking or TLS interference by the ISP. This messes with Docker registry traffic — especially for large, multi-layer images — and causes them to fail.

The Fix in Short:
- Run Unbound on your Pi/home server — your own recursive DNS resolver
- Point Pi-hole (or Docker or system-wide) at it
- All DNS now avoids Google, Cloudflare, AND your ISP
- Result? No more EOFs, secure DNS, faster pulls

What You Need:
- Raspberry Pi (or any Linux box)
- Docker (Portainer optional)
- Pi-hole (optional but helpful)
- Around 15 mins of setup

Setup Steps:

1. Create the config folder:
sudo mkdir -p /portainer/files/appdata/config/unbound
cd /portainer/files/appdata/config/unbound

2. Download root DNS hints:
sudo nano root.hints
Paste the contents from https://www.internic.net/domain/named.root

3. Create unbound.conf:
sudo nano unbound.conf
Paste the following:

server:
verbosity: 1
interface: 0.0.0.0
port: 53
do-ip4: yes
do-udp: yes
do-tcp: yes
access-control: 0.0.0.0/0 allow
root-hints: "/opt/unbound/etc/unbound/root.hints"
edns-buffer-size: 1232
prefetch: yes
cache-min-ttl: 3600
cache-max-ttl: 86400

forward-zone:
name: "."
forward-addr: 1.1.1.1
forward-addr: 1.0.0.1

4. Set file permissions:
sudo chown -R 1000:1000 /portainer/files/appdata/config/unbound
sudo chmod -R 755 /portainer/files/appdata/config/unbound

5. Deploy Unbound in Docker:

version: "3.8"
services:
unbound:
image: mvance/unbound-rpi:latest
container_name: unbound
restart: unless-stopped
ports:
- "5335:53/udp"
- "5335:53/tcp"
volumes:
- /portainer/files/appdata/config/unbound:/opt/unbound/etc/unbound

6. Point Pi-hole to it:
Go to Pi-hole > Settings > DNS
Enter 127.0.0.1#5335
Uncheck all other upstreams (Cloudflare, Google, etc.)
Save and restart DNS

Test That It Works:
Run this:
dig +short example.com @127.0.0.1 -p 5335
If you get a valid IP back — it’s working

Optional Docker Pull Test Script:

Create a file called docker-pull-test.sh with this content:

#!/bin/bash
IMAGES=(
linuxserver/nextcloud
portainer/portainer-ce
qmcgaw/gluetun
postgres:15
mongo:7
nginx
node:18
wordpress
redis:alpine
homeassistant/home-assistant
)

for IMAGE in "${IMAGES[@]}"; do
echo "Pulling $IMAGE..."
docker pull $IMAGE
done

echo "Cleaning up..."
for IMAGE in "${IMAGES[@]}"; do
docker rmi -f $IMAGE
done

Make it executable:
chmod +x docker-pull-test.sh
Run it:
./docker-pull-test.sh

Conclusion:
No VPN split-tunneling needed. No Gluetun wrappers. Just clean, recursive DNS.
If this helps anyone else, I’ll be buzzing — let me know and I’ll share full root hints or docker-compose templates.

Will update after 24–48hrs of use, but so far? Rock solid.

Happy pulling,
Rob

torz77
Active

FWIW, I use pi-hole and unbound and have for several years. Issue persists (in fact it is particularly bad on the PiHole site, of course).... so count yourself lucky, but don't count your chickens!

bytespider
Involved

I'm glad that this appears to be working for you. I've had a local DNS resolver running on my network since I joined Three and still encounter this frequently.

Nameless
Established

Maybe the differences between your respective setups may be the reason why?

I am led to believe that the provided routers must not be allowed to be last in the network chain as they will interfere with DNS requests sent to them

The provided router DNS options do not work whatsoever as far as I am concerned........

 

Nameless
Established

Unfortunately I can not test this as I do not have a Raspberry Pi however it looks really good 😎

This is definitely useful information and I have saved it in case it vanishes from this side of the internet and in case I need to use it in the future

Thanks for posting this 😁