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Smoggy
Fledgling

Three 5g router loses connection every hour resulting in having to turn it on and off, I can access my router saying incorrect password, also won’t connect to iPads 

2 REPLIES 2
PeteG
Community Support Team
Community Support Team

Hello, Smoggy. 

That's quite strange. I haven't come across an issue before that stops just iPads from connecting. With the router losing connection each hour, I'm wondering if there's some kind of fault with the unit. 

Have you tried to factory reset the hub? If not, I'd recommend giving that a go.

Pete. 



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Smoggy
Fledgling

Wish I never bothered with this network if your a new customer shop about I have nothing but issues and no help from three