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Loss of 5G signal

jpcafe
Regular

Hi all,

- 3 months service with 5G speeds around 400-600Mbps

- 2 weeks ago, almost complete drop to 4G with downloads of 10Mbps

- support claims there was a problem with the nearby mast, was being fixed in a few days.

- 1.5 weeks later network checker shows no issues anymore for my postcode but my signal is still 4G

I’m this close to cancelling my service and ask for a full refund. Any advice?

10 REPLIES 10
jpcafe
Regular

Customer service have confirmed it’s an issue with the service