I’ve been using my NR5103E since mid last year in WAN IP pass through mode without any issue until a few days ago when I think the router updated to B15 firmware.
One night it totally failed to provide WAN IP passthrough and I couldn’t log into the advanced settings page - it just gave the following error:
I had to factory reset it to get it working again, and has been fine for a couple of days and now it’s not connecting to 5G and I get the same error as above when trying to log in. A reboot does not fix this.
Is it possible to downgrade the firmware or have the unit replaced? I’m hesitant to call Three customer service as I don’t want to be stuck on hold all day without any actual resolution.
I’m locked into a 24 month contract and work from home, I am unable to work efficiently or cancel my contract at this time.
Failing solving the above issue, can I cancel my contract without fees? It’s now unusable. I’ve never had such dramatic service changes in any ISP I’ve been with in my life.
Here’s the router details:
