Broadband – Get support for broadband related queries

Wifi disconnect randomly Router Zyxel

Hello the community, I am posting here because I'm facing a reality frustrating issue. Recently I had problem with the router that won't connect to 5g. After speaking to customer service they have asked me to reset my router which I have done ( ennoy...

Zyxel NR5103E "b14" Firmware - Reduced performance or something else?

Hi All, I've had my Zyxel NR5103E router for roughly 8-9 months now, and up until the latest firmware update (and some inital teething issues due to local work) I have generally had a fairly performant and reliable service, averaging 250-400Mbps, wit...

5g router and video doorbell

Hey people,I have had my video doorbell connected to the router with no issues for several months. We recently had a power cut and since then I cannot get to connect to the router. The manufacturer sent me a new door bell as that was the suspected fa...

Best solution Problem with Sky Stream refusing to connect

Hi, I've encountered a problem whereby my Sky Stream puck, after 5+ weeks of good operation, suddenly will not connect to my Three 5G hub via Ethernet or Wifi.Model Name: NR5103ESerial number: S220Z23010433Firmware Version: V1.00(ACBJ.0)b14All other ...

Home broadband coverage

I have bought myself a Zyxel 5G router (same one issued by Three on the home broadband plan), along with a pay as you go three SIM card. I’ve got the SIM card in the router and I get excellent 5G connection with it (on average 400-500mbps). However, ...

Very poor speeds during evening

I’ve had my home broadband connection since Jan 2021. I’ve always had excellent speeds (700+ Mbps) and I’ve often defended three on other forums when people have slated their coverage. However in the last 2 months my evening speeds have plummeted to ...

Home broadband return after the contract

Hello there,I am cancelling my 5g Broadband just after my 24 months contract finishes. I gave them 1 month notice.But it was a really challenging conversation with different operators and took more then 1 hour. Anyway…They send me a return bag. But m...

Internet down for days now

The speed of three internet has been at 4mbps instead of my usual 400mbps what on earth is wrong, they can’t say mast as other postcodes in the same down and further away state no problems

Home

Hi i am Olamide Balikis Olayiwola, I was born **/**/****. I went to 3 office on 4th of august 2023, and I was given home board band, the contract has been canceled cos it is not what I need, I was told I will get a bad delivered to my home address s...

Best solution New customer, another 5g issue

Signed up the start of the week and got the modem set up.reading this forum I’m also having the issue where it simply won’t connect to 5g. Have tried all the fixes I’ve seen on here with no success. I’m also getting sporadic drop of internet connecti...