I have a 5G broadband contract with a NR5103EV2; the router is experiencing frequent drop outs and performance issues. Most of these issues are usually resolved by rebooting the router on a daily basis, though sometimes the drop out can last 30-45 minutes in the worst cases.
During these drop outs, the router still has a blue internet light. In the System Info of the router admin page for Cellular WAN, LTE connection never drops below full bars, and 5G connection is always at 3 bars out of 5.
I am on V1.00(ACIR.0)C0 version of firmware.
I got chat support to investigate but in the end we concurred that this was probably an issue with the router and there was nothing they could do to help me.
These performance issues are not acceptable. I'm currently job hunting and I dread the idea of having one of these drops during an interview, especially if it lasts for 30 - 40 minutes, so I am having to use my (far more reliable, but metered and slower) GiffGaff 4G phone internet connection for these.
Can anyone suggest what steps I should take next? I suppose Three will want to replace my NR5103EV2, but a quick look at this forum suggests that this product is at the heart of the issue and simply replacing like-for-like is unlikely to resolve the issues, is it?
