No Internet Connection with 5G Greenpacket Y5-210MU Outdoor Hub

[BBus]

Hello,

I’ve been having some issues with my 5g outdoor hub - hope somebody can help!

The connection until yesterday has been mostly stable (600 mbps download average] and besides some high ping problems, has worked mostly well. Yesterday, the speeds dropped to ~50 mbps download and the ping was awful. Decided to restart the outdoor hub and have had no internet since. Logging into the hub, the 5g strength bar shows 0 (before was >90), the APN shows disconnected. Three status checker shows no known issues near me.

I’ve come across other people on the forum that have had the issue a while ago, but no resolutions that I could see. 

Any help would be much appreciated.
Thanks!

[JonathanB]

Hi @penguin30,

Did you manage to find a solution to the issue with your outdoor hub? I'm not sure if you saw the further update from @BBus, but apparently popping an EE SIM in the hub seemed to clear the issue, and the Three SIM could then be reinserted again.

It's a very odd solution, but my theory is that using a different network's SIM forced some cached settings to clear, so it may be worth a try if your issue was the same.

Thanks,
Jonathan

[BBus]

Unfortunately, I don’t have any other 5G routers I can use to prove it, but my money is also on the Greenpacket outdoor hub being faulty.

I’m going to call Three now. If they say anything useful, I’ll add it here.

Here are a couple of the other forum posts:

https://community.three.co.uk/t5/Broadband/5G-Outdoor-hub-Y5-210MU-connection-Issue/td-p/41156

https://community.three.co.uk/t5/Broadband/5G-GreenPacket-Outdoor-Hub-Y5-210MU-not-connecting-to-APN...

[MymsMan]

If you have a 5G capable mobile phone you could try the SIM in that to see whether you can get a 5G data connection and us it as a hotspot