Not receiving returns bag for mobile broadband

[Jon1]

Hi, I have requested a royal mail returns bag for my MiFi hub within the required 14 days and have been told on several occasions this has been sent however I have still not received this after several calls chasing this up! Despite my contract being cancelled and customer services insisting this is the case I am being chased for payment. What are my options now? I just want to return the hub and end what is becoming a nightmare!

[Jon1]

@JonathanB other chats say you can help

[JonathanB]

Hi @Jon1,

I'm sorry to hear you've not received the returns bag you requested. I've sent you a PM to direct you to some colleagues that can help.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan