Broadband – Get support for broadband related queries

Returns label needed urgently

Hi all - I know there have been other posts about this but I couldn't see any solution.I need to return an unwanted ZTE MF286D 4G router because it doesn't work with any smart tech making it pointless IMO. However, Three keep promising a DPD returns ...

Wi-Fi connected but no internet

There is no response from TV by the Wi-Fi connected

NR5103E firmware B15 bug on 192.168.1.1

There is new firmware V1.00(ACBJ.0)b15 been updated on my NR5103E overnight with a bug of logged into 192.168.1.1 with security only issues that now every time that I try to access in the admin page it tell me that there is a security problem with th...

Best solution NR5103E 2.5gb LAN?

Hello,Can anyone confirm if the zyxel NR5103E has 2.5Gb LAN ports on the back of the device please?I have my NR5103E connected to a 2.5gb switch with cat 7 cables and then 2.5gb ethernet on my pc. But the speed reported on the Web Gui and the app for...

Abysmal speeds on 5G NR5103E

Since Christmas in my current area the maximum speed I've had on 5G has been 11mbps.Network checker states no issues, just a new thing saying more usage in the area which I really don't believe.What on earth's going on? On the b15 firmware too.

Brand New Three PoW Mast

Park Street, Madeley new PoW mast installed by Three, There is no panel on top but probably later this year to put 5G panels on it. Not sure if this mast is 5G or 4G only?https://i.ibb.co/Xsc3nBL/20240124-141343.jpghttps://i.ibb.co/pfJyBZp/20240124-1...

5g router upgrade

I've had my 5g broadband with three for more than 2 years and still have my original huawei 5g CPE Pro. The speed and performance of new routers is a significant improvement, is it possible to upgrade my current router? Would I have to pay retail upf...

Three 5G broadband - UPDATES broke my SMB/NAS, can't log into the router

It seems that recently, Three have applied some updates to the router and the admin app. Now, my SMB/NAS connection is broken and I can't log into the router.We have had nothing but problems ever since we re-joined a year ago. The Zyxel router is a n...

Best solution APN issue drops constantly 5G hub

Hi,I noticed that the three.co.uk APN causes connection drops at least once a day when I use 5G home broadband. Why is that? Anyone experiencing the same issue? I use it because it grants higher datarates.

5g broadband red globe and no cellular signal

Hello there. I bought three 5g broadband and all I'm getting is a red globe with no cellular signal, there's no light on cellular signal at all. Is this normal? Do I just need to wait for it to connect?Thanks for any help b