I got my home broadband hub today from Three, and I am extremely disappointed with the quality of service provided, especially after being assured of top-tier internet performance. Even though the device shows 5G connected, the connection is highly unreliable, frequently dropping within 20 minutes of use. Additionally, websites take an unreasonably long time to load, often syncing for several minutes before they open. This has made it difficult to accomplish even basic online tasks. Given this experience, I am already considering returning the equipment. I plan to contact your office tomorrow to arrange a return. However, I would appreciate it if you could provide an immediate resolution or clarify the return process to expedite matters.
