Return instructions for my 5G Broadband Hub

[A-and-R]

Dear Customer Services,

My Three 5G Broadband service ended yesterday and I have to return my hub by 8th July to avoid a £87.50 ex VAT charge but I still haven’t received a returns bag or returns instructions.

The last time I chatted to Customer Services online to request a returns bag was 29th May.

Please urgently assist and send me a returns bag.

Many thanks,

Richard

[A-and-R]

I have, and have given up.

[Idrisjo]

Have you had any progress with this? I have a similar issue, and I’m resigned to the fact I’m going to have to do exactly what you’ve done. It seems like Three are scamming everyone and hoping that the process of using their customer support is so difficult and frustrating that we’ll just pay whatever they want just to get it over and done with.