Return of 5g Hub - nightmare

[GerryK17]

Seriously... How do you return this 5g Hub. No email with instructions, no returns label... "We'll send you details of how to return it separately"....WHEN? 

To arrange getting a returns envelope sent to you, or book a pick up, please 'get in touch'.....to the call centre that puts you on hold for "2-3 minutes" to they look into this. Who then comes back on the phone to ask my security details again who then asks ME where my bag is?? You've never sent me one! Now back on 2 minute hold to look into that lol. 

SURELY THIS IS A BOG STANDARD SERVICE REQUEST... SURELY A RETURNS ADDRESS COULD BE EASILY DISPLAYED ON THE WEBSITE

[PeteG]

Hello there. 

It's disappointing to hear you're having issues with this request. 

The normal way returns are started is by email. I'd recommend double checking your email junk, and if it isn't there, it would be a good idea to check with the support team that the email they are using is correct, then get them to email the return label out to you again. 

Pete.