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Router not connecting to the network

Scott
Fledgling

Hi,

I have recently received my three router in the mail with the Ethernet cable. Problem is the cable does not fit into the wall port as this is an old style bt phone line.

can someone please advise if the correct adapter/wire to use to get the router plugged into the network?

 

4 REPLIES 4
PeteG
Community Support Team
Community Support Team

Hello.

Three Broadband is a Wireless Broadband service. It gets it's internet service over the 4G or 5G network. The only thing you would plug into the device (besides the power cable) is an ethernet device such as a computer, or another networking device, like a switch or wireless extender. 

Pete.



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Officina-red
Involved

I could well be missing something, but why would you connect the Three router into a BT phone socket ? 

 

Geluk
Key player

I guess you're new to broadband; you need an adaptor to plug in to the BT socket, as here;

https://www.ebay.co.uk/itm/272749447505?itmmeta=01J0E9W1B8HH1N31RRW3RNBBRF&hash=item3f81224951:g:etM...

Spud
Involved

How would that help?