Hello.
It's disappointing to hear you're having issues with the connection. This is a community forum, and account level request can't be handled from here.
If you pop through to the Support Team when you next have time, they will be able to look into the problems you've had and explore the options relating to your request.
Pete.
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
