Broadband – Get support for broadband related queries

Home wifi

My home broadband has been down for almost a week. Called up they said 3 days which wasn’t good but they said it would be fixed Friday which it wasn’t, called again they now say hopefully in 7 days. So I’ve no home wifi and three won’t let me cancel ...

Old router given

Hello, I've just signed up to a 24 month contract 5g home broadband which so far seems to be working well, I've been given the ZTE MC801A which only supports 32 connected devices, In the short future I think I'll surpass this number.Would it be possi...

Best solution Still no 5g

I have a 5103e router running B12 firmware not had 5g since I got it over a month ago. Contacted customer services several times and been tol its a problem with the masts in my area and they are fixing the problem and been given 3 different dates as ...

Return

How to return this routerit is not working in home all places so i return this item

Feature Request for NR5103E Firmware: Remove Requirement for 2 Static DNS Servers

The NR5103E router's current firmware (b12) requires that two static DNS servers are entered. It won't work with just one, or with the second set to 0.0.0.0. This makes it impossible to ensure that all DNS requests are sent to the one and only server...

5G ZTE MC801A router dropping connection 4-5 times a day

I got this 5G router back at the end of November 2022 on a 1 month rolling contract and from day one it drops the connection 4-5 times a day when i'm working, on all devices, and I have to browse to the router web page, disconnect and then reconnect ...

NR5103E WiFi and Mesh advice (openmesh?)

Hi, could anyone advise if it's possible to link an openmesh access point to the NR5103E? I notice on the Zyxel page that the NR5103 has openmesh built in, which is supposed to make it easy to add further access points as a mesh, but wasn't sure if t...

Best solution Antenna Recommendations for NR5103E

Now that my replacement NR5103E router has arrived and it connects to 5G (yay!), I'd like to buy it an antenna so I can put the router in a cupboard and leave the antenna on the windowsill.I thought about buying the following: https://www.amazon.co.u...

Best solution cell tower location

Good Morning I am going round in circles and have been for 5 days now! ok, let me explain. I live in a rural area and have mobile broaband and phone some times it shows 3g and sometimes 4g so I am thinking of buying an antenna . after much research I...

Three 5G broadband availability

I currently have a Three 5G sim in my S22 Ultra and get 5 bars of signal strength on 5G at my home. Speed tests are 850mbps+ down, 90mbps+ up.When I go onto the three home broadband checker, enter my postcode it says only 4G is available for me to p...