Three 5G internet blocks Pulse SEcure (ivanti) VPN disconnects

[Three5GVPN]

I saw some other posts of this topic with NO solution, and yes, another Three 5G user suffering the same problem with VPN, with Pulse Secure.

Let me explain:

I got a really good 5G signal, no issues, but when connected to the VPN Pulse Secure (required for work) the connection drops every 3 minutes. Yes, exactly 180 seconds. That makes work remotely impossible...

Company IT team has been looking into it unsuccessfully.  Finally we tested the same Laptop and the same VPN Pulse secure doing hotspot from another 5G internet provider and it worked fine. 

So the problem is only with Three 5G.

I have also contacted with Pulse Secure support team. They have investigated and concluded that is the Internet provider blocking the connection every 3 minutes. 

All this makes me feel switching provider...

I found this link, more people having very similar cases.:

https://community.pulsesecure.net/t5/Pulse-Connect-Secure/Connecting-via-hotspot-or-5G-modem-Three-Z...

I got external technical support guy suggesting me that there is nothing to do on the router Setup, since this is the Provider (Three) network affecting negatively to the VPN.  I have tried the 5G broadband sim card in a  phone and same issue.  But on the same phone, doing hotspot with another sim card then it works perfectly. The issue is only with Three network.  Already done so many checks that this is a fact: Three UK is blocking Pulse Secure VPN.  this makes impossible to work from home. Therefore Three 5G broadband useless and unless there is a solution I will need to switch provider.

[JonathanB]

Hi @Avondale, and everyone else,

I'm sorry for the continued delay, as per my last update the issue with our service desks, but the issue is proving quite elusive. I will confirm as soon as we've got any news.

Thanks,
Jonathan

[mrsharpshooter]

I'm also suffering from the same Pulse Secure issues since getting the broadband back in May. I've been having to hotspot using my phone which uses EE but it's not an ideal set up! 

[Avondale]

@mrsharpshooter 

I would not recommend using your mobile 'phone as a hotspot simply because you will eventually wear out your battery. Hotspot use is very intensive ! 

I note from another thread that @JonathanB has now returned following an interregnum. Maybe he will choose to review and comment on this thread.  

[ownf3ather]

Hi all and FYI, there was no follow up on the reply and private message I have sent two weeks ago. I sent a follow up message a week later. 

Anyone got recommendations for new internet providers?

[JonathanB]

Hi @ownf3ather,

Sorry for the delay in updates, the issue is with our Service Desk who are investigating this. It seems to be quite an elusive issue, but I hope to have an update for you all soon.

Thanks,
Jonathan 

[ownf3ather]

Any news at all? 🙂

[Avondale]

@ownf3ather 

I actually believe that, in many locations, Three 5G broadband is the best internet around as well as being the most cost-effective. From the perspective of Customer Service, I believe that Three leave a lot to be desired but they are no better and no worse than their competitors. 

What we do need is for Three to sort out this VPN issue. Maybe things will move forward now that @JonathanB has returned to the forum following an interregnum.   

[Tharangag]

Hi,

I am also facing an issue with connecting to my office VPN and spent over four hours with 3UK technical support but they were unable to provide a solution and finally without any resolution they have closed my complaint.

Now I am seriously thinking about switching the provider.

It's really disapointed

[JonathanB]

Hi @Tharangag,

Is this also a Pulse Secure/Ivanti VPN? Can you let me know a bit more about what you're experiencing, are you being frequently disconnected, or are you unable to connect to the VPN at all?

Thanks,
Jonathan

[ownf3ather]

I have the same issue (Pulse Secure/ Ivanti) and get kicked off every 3 minutes or so. I tried solutions suggested here and it does not work. Three Tech Support even recommended switching internet providers... I don't think you guys will solve this soon! 😞