Three unable to remove Adult Content Filter on account

[videogames_69]

Just as the title says, on 3 separate occasions now I've tried to get this filter disabled, first time via web chat; the technician was unable to. No specific reason given. I then went into a store, they couldn't do it there, told me to try chat/phone in the next day; and now here I am, again, after going through web chat the second time, they are unable to remove it, no timescales given. 

I'm a little bit let down, as obviously the adult content filter doesn't just mean 'p*rn', there are other sites deemed adult that aren't necessarily p*rnographic that I now can't access without a VPN and seemingly Three can't use their own (new) system. What's up with that? Can I get time scales? 

[JonathanB]

Hi @Sguppy,

Sorry I missed this at the time. It looks like you've replied on quite an old post so it slipped me by. The team I linked you to by PM recently should hopefully be able to help with this issue too if it's still going on.

Thanks,
Jonathan

[FridaWimbledon]

Hi, I am having the same issue. Please advise.

[PeteG]

Hello, Frida. 

Welcome to the Three Community. 

If you haven't had the filter removed before, you will need to speak to the Support Team to get it removed. Once that's been done one time, you can make future changes via the My3 App. 

If for some reason you're having issues on the App even though you had it removed before, the advice would be to reach out to the support team again so that they can correct that issue. 

If you're still having issues after that, I'd recommend restarting the device, and if needed, go into the reset menu and reset the network settings of the phone. 

Pete.

[Sguppy]

Thanks - the 4th time I called they were able to turn off the filter no problem.