- Order by phone: 0800 033 8006
- Blog
- Coverage checker
- Store locator
on 03-17-2024 09:21 AM
I recieved my new ZTE 4G Wireless Router two days ago and have been unable to connect mt Panasonic Viera to teh internet. Everything else connects fine, laptop, phone but my TV fails to connect saying "A home network is available, but connection to teh internet is not possible. Connection to the server failed (001). My previous router (also on Three) connected perfectly, but this new one wont.
Anyone have any idea what may be happening
Thanks
Simon
on 03-17-2024 09:55 AM
YOU NEED to ask on a PANASONIC forum.
on 03-19-2024 08:50 AM
I always say this to people but never get a reply so I don't know if it every helps anyone. I have some devices that won't connect to anything but a guest network setup on the Three router. Give that a go - it's worth a try.
on 03-26-2024 03:33 PM
Hey Simon,
Sorry for the delay in picking up your post. We've seen the odd issue with devices connecting on our newer routers since we introduced IPv6. You may find that setting a manual APN profile for IPv4 will help, as described on this thread: FYI : IPv6 Prevented VPN Connection
Thanks,
Jonathan
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
on 08-26-2024 09:34 AM
Am having same issue right now