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Getting 5g deal when coverage shows 4g only

Get great 5g coverage on my phone so wanted to try 5g home broadband when i decided to leave virgin. Went into local 3 store to ask about it. I wanted the 5g deal so asked about trying it out. Guy did a coverage check but for home broadband 5g was no...

doc1964 by • Active
  • 2932 Views
  • 2 replies
  • 0 likes

5G broadband

I have my 5g router are you allowed to take this device eny where you got like for example hotel or a friend's house

Poor home broadband and poor customer service

On the 10th May 2023 i started to see issues with my home broadband speeds, My current provider is Three network on the home 5g broadband package.  I normally get speeds of around 80mbps and have done since I first had the broadband installed in the ...

MPearson by • Fledgling
  • 3946 Views
  • 4 replies
  • 0 likes

Work VPN connection issues

Hello,A couple weeks back I switched over from Sky to Three broadband. Although, in the main, the speeds I have been receiving have been far higher than before, and almost all my devices are working fine, I have been having issues everyday connecting...

richh200 by • Fledgling
  • 3404 Views
  • 4 replies
  • 0 likes

returning router

Have contacted  Three 4 times to return 4G router promised bag or label for return, but nothing received, This has been going on since 9th June. Anyone have any idea how to progress?

Malcolm by • Regular
  • 7828 Views
  • 11 replies
  • 1 likes

Nintendo Switch DNS

Hi all, recently had trouble with my Switch connecting to Wi-Fi with a DNS error. At first I thought this was the Broadband and I went through the steps and eventually got a replacement SIM. It still isn’t working and I don’t want to have to pay for ...

wanokuni by • Fledgling
  • 3794 Views
  • 2 replies
  • 0 likes

Poor cancellation/returns experience

Hello, I was wondering if anyone had any strategies for how to get in touch with a more senior team at Three? I feel that I am having a poor and time-consuming experience and at this point I would just like it to be over. July 2022 - ordered Three 5G...

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