VPN

[AX]

I've had 5G Three Home Broadband since January 2022 and it has all worked fine until May 2023.  Since then apart from a generally unreliable network connection and reduced speeds, my main gripe has to be connecting to my works VPN.  I just cannot make a reliable VPN connection - even when the general state of the network seems fine.

The upload speed on VPN is so low it is unusable. While not connected to VPN the speeds may show 30Mbps download & 8Mbps upload.  When connected to VPN the upload speed drops to less than 0.5Mbps. 

I can use the same laptop in another location using a different broadband provider with no discernible reduction in speed when connected to VPN.  Anyone else experienced this and found a resolution ? Thanks.

[festahgnr]

Hi,

I've started having this problem over the last 4-5 weeks too, before that it worked fine for two years.  VPN is palo alto global protect. Device H112-370.

Cheers.

[JonathanB]

Hi @festahgnr,

Sorry for the delay on picking up your post, is this issue still persisting for you now?

Thanks,
Jonathan

[festahgnr]

Hi,

Yes, the issue persists.

Thanks.

[JonathanB]

Hi @festahgnr,

I've sent you a PM to get you in touch with some colleagues that are looking into this with me.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

[monty_uk]

Hi I'm also seeing drop outs whilst connecting via VPN. I'm using f5 

[JonathanB]

Hi @monty_uk,

Is this issue still persisting for you?

Thanks,
Jonathan

[monty_uk]

@JonathanB 

Sorry for the delay in response, i've not logged into the community for a while. 

Yes this is still an issue, my connection to my work VPN drops.

I've tested using other internet providers and this only happens with three.

[Duncankerridge]

Hi, I’ve been having trouble connecting using my phone to NordVPN for the last couple of days.  Connects fine on wifi, but will not connect on 4G.  Has worked fine for months, just stopped connecting two days ago.

[boydc91]

Hi Jonathan, I've also recently been experiencing issues connecting to VPN using my 5G Hub. Thanks

[JonathanB]

Hi @boydc91,

I'll send you a PM now so we can gather more info

Thanks,
JonathanB