Re: VPN - Page 4 - Three Community

AX · ‎06-20-2023

I've had 5G Three Home Broadband since January 2022 and it has all worked fine until May 2023. Since then apart from a generally unreliable network connection and reduced speeds, my main gripe has to be connecting to my works VPN. I just cannot make a reliable VPN connection - even when the general state of the network seems fine.

The upload speed on VPN is so low it is unusable. While not connected to VPN the speeds may show 30Mbps download & 8Mbps upload. When connected to VPN the upload speed drops to less than 0.5Mbps.

I can use the same laptop in another location using a different broadband provider with no discernible reduction in speed when connected to VPN. Anyone else experienced this and found a resolution ? Thanks.

pama22101 · ‎07-30-2023

I’m having issues.

JonathanB · ‎08-23-2023

Hi @pama22101,

Sorry for the delay in getting back to you about this. Can you let me know in a bit more detail what VPN you're using, and what happens when you're connecting to it?

Thanks,
Jonathan

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festahgnr · ‎07-25-2023

Hi,

I've started having this problem over the last 4-5 weeks too, before that it worked fine for two years. VPN is palo alto global protect. Device H112-370.

Cheers.

JonathanB · ‎08-23-2023

Hi @festahgnr,

Sorry for the delay on picking up your post, is this issue still persisting for you now?

Thanks,
Jonathan

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festahgnr · ‎08-23-2023

Hi,

Yes, the issue persists.

Thanks.

JonathanB · ‎08-28-2023

Hi @festahgnr,

I've sent you a PM to get you in touch with some colleagues that are looking into this with me.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

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monty_uk · ‎07-19-2023

Hi I'm also seeing drop outs whilst connecting via VPN. I'm using f5

JonathanB · ‎08-23-2023

Hi @monty_uk,

Is this issue still persisting for you?

Thanks,
Jonathan

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monty_uk · ‎10-25-2023

@JonathanB

Sorry for the delay in response, i've not logged into the community for a while.

Yes this is still an issue, my connection to my work VPN drops.

I've tested using other internet providers and this only happens with three.

Duncankerridge · ‎07-12-2023

Hi, I’ve been having trouble connecting using my phone to NordVPN for the last couple of days. Connects fine on wifi, but will not connect on 4G. Has worked fine for months, just stopped connecting two days ago.