Waiting on returns email

[CharlieBradbury]

I cancelled my broadband subscription over a month ago now as I’ve moved house and now have a permanent connection. Was told over the phone I’d get an email with a DPD label to print and post my box back to three and if I didn’t I’d get charged. Never received the email not even in spam folder how long do I have to wait as I don’t want to be charged when the box is ready to be sent just waiting on three to do there bit. 

[JonathanB]

Hi @CharlieBradbury,

Return labels are usually sent out within 2 days, and Return bags are usually received in the post within 5 working days. Have you had any progress with this in the meantime since posting? Let me know if you still need help with this.

Thanks,
Jonathan

[MZone]

You need to contact customer services here.