Broadband – Get support for broadband related queries

2.4Ghz mobile broadband router?

Hi there, I love my Three 4G Plus Mobile broadband, but the router only operates on one frequency: 5Ghz. My baby monitor requires 2.4Ghz to operate, so I was wondering if I purchase an alternative mobile broadband router (that operates on both freque...

ZTE MC801 Modem in bridge mode IPv6

I recently has an issue where my Three modem, operating in bridge mode failed to give my router the correct IP details to my UniFi UDM router.Instead of receiving an IPv4 WAN address I received 192.0.0.2. I now believe this to be caused by Three's r...

Recently received my 5g hub but i have no internet available red light and blue flashng light signal

I received my 5g hub this morning, inserted sim as per guidance at 8am. Its now almost 23.30 and I've still got a flashing blue signal icon and red Internet symbol Can anyone help please? Rang customer services but they just advised wait a few days ...

5G connection on nr5103e keeps dropping

As the title describes, it's annoying. All the phones, on the same 3 network, are fine. Is there an update beyond b12 for this router? Or can I get a new one? what's the deal.

Getting out of contract early

Is it possible to get out of the home broadband contract early without penalty? As mentioned in another post my speed has dropped from 300Mbps to 1Mbps and this no longer makes it fit for the purpose of WFH. Do Three have a guaranteed minimum speed...

Can you put a different 5G sim in the Three router

Three are doing maintenance in my area and the internet speed has dropped from over 300Mbps to just over 1Mpbps, I need this for working from home, can I put an EE or O2 SIM in the router or is it locked to Three SIMS?

* *Home Broadband Speed

My Internet is so slowly!

Three 5G & SKY Q, GLASS or STREAM

Hi people, I was wonder if there are any SKY users on Three 5G who have no problems with on demand content? I'm referring to the problems of Remote Server Connection, Failed Downloads, downloads starting and freezing at 1%.For some months I have been...

Charged for internet when I left within first days

I signed up for 5g broadband @ £10 a month for the first 6 months in January. After not getting the performance I returned the router within the first 2 days I cancelled the contract and sent back the router. A few days ago I received a text message...

5G Broadband Dropout ZTE MC801A

Since I signed up for my 5G Home Broadband if have been getting regular download speed dropouts - at least 4 times a day. This causes streaming to stop working and all my smart devices, including my Hive heating, to pitch a fit. It doesn’t matter wha...