Y5-210MU outdoor hub drops 5G every few minutes

[niclaw]

So, I am absolutely brand new to Three (3 whole days...woohoo). Read some stuff on this forum and found it interesting and helpful, so decide to seek help like many here.

I have the Y5-210MU outdoor hub + 1 eero 6.

For the first two days I was getting speeds in the range of 150mbps (which is awesome for me considering there is no FTTP in my area so I have only had max speed of around 60mbps).

Since this morning, my 5G connection keeps dropping off every few minutes. Goes from signal strength of 64 to 0. Comes back on for a few fleeting minutes and off again. This has thrown my wild 150mbps connection to 30mbps connection!

Q 1. Since there IS fluctuating 5G signal, is it possible to "lock" on to this signal?

Q 2. Since Vodafone and Three have now merged, is it possible to receive a stronger 5G signal from Vodafone?

Thanks for reading my technologically challenged questions (maybe I at least gave you a good chuckle).

[declare_flare]

Are you still having issues? Recently I’ve found my connection drops completely every hour or so, then comes back after a minute or 2.

been using since March with no issues previously.

since merger speed has gone from 80-120mbps to 350mbps , which is nice, but whether it’s linked or not - in the same time frame the reliability of my network has dropped considerably.

tried resetting and doing all the usual

stuff but still issues 

[JonathanB]

Hi @declare_flare,

Sorry to hear your connection has been having these drops. I'm not sure if it's precisely the same issue I'm looking into, but could you let me know a few more details?

• When there’s an outage, is the outdoor unit powered on? There should be blue LEDs lit on the side of the device.
• When there’s an outage, what colour is the light on the Eero?
• Some timestamps of events.
• Is the device kept outdoors or indoors?

Also just to check, so is the connection recovering by itself after a couple of minutes? I.e. you don't have to reboot anything?

Thanks,
Jonathan

[declare_flare]

Hey @JonathanB 

to answer some of your questions : 

When there's an outage it seems like the unit is on. I don't get constant display on the side (the signal strength output). It seems that after a while this display turns off - this is how it's worked since I started using it in March. 

re: light colour. I am using my own TP Link mesh system rather than the Eero. They report 'no internet connection' when the connection drops. 

re: timestamps. It happens roughly every hour or so. For about a minute and then automatically re-connects and the connection is re-established without me having to do anything.

re: location. The device is kept outdoors. 

I've looked in to the logs. The system.log file shows repeated 'ERROR:No data from USB devices' and is immediately followed by a retry 'Wait for select data from USB'. This is reported every second. 

There is also a lot of request to change LED statuses over and over again

sudo:      led : /sys/class/leds/5g-blue/trigger

sudo:      led : /sys/class/leds/sys-red/brightness

This seems to happen even 7 seconds or so. 

Product model:
Y5-210MU

Software version:
130.00100.113.024

I've done a factory reset, so I'll see whether that does anything. 
Let me know if there is any extra information I can provide that could be useful. 

[declare_flare]

@JonathanB 

Hi, just following up on this in case it's useful. 

Having spoken to someone at three, they informed me there was work going on in the area - so I'd have to wait a week until it's resolved, and then perhaps a further few days for things to 'settle'. 

The issue is still happening, so I've been looking at my router logs to see if there was anything to suggest why the 5g connection was resetting. 

From looking at the logs there was consistency in the time between the dropping of connections, which I then traced back to possibly being related to scheduled 'inform' events, which I think queries the network for settings etc. 

This is controlled in Advanced > System > TR069 as part of the router settings. 
Having disabled these settings, I no longer get drops and my connection has been stable ever since. 
Now I know that this could lead to issues further down the line, so I'd like to re-enable these settings. If needed I could share the logs - but at the very least I just wanted to share my experience and what 'seems' to have been causing me issues and how I've resolved it for the time being. 

[declare_flare]

Just following up on this. 

After disabling the TR069 settings I didn't receive any issues for a number of weeks, probably 3 or 4. 

I've since received a message from Three saying that my area is now fully integrated with the Vodafone network, so I've reset my settings back to their defaults. It's been about 48 hours with no issues - so hopefully it's fixed and the issue was down to maintenance / upgrades on the network. I'll report back if I experience any further issues. 

[JonathanB]

Awesome, thanks for taking the time to update the thread with your experience. We think there's been a few overlapping issues reported on the Community about connection drops, and network coverage/fluctuations seem to play a part in at least some cases.

Please let me know if you start to see any further issues.

Thanks,
Jonathan

[MymsMan]

It is an interesting idea and @adl999 came to the same conclusion in another thread

But it was also pointed out by @JohnR that attempting to alter the TR069 settings results in an error message and the display show unchanged settings.

Can you confirm whether or not:

1. see a red notice at the top saying "cmd execute failed"
2. the display shows the updated values after a page reload
3. you still see easycwpd log messages in the system.log 
4. what level of hub firmware you are running 

I am currently on Software Version130.00100.113.024 and I do not see hourly loss of connection but when I do lose connection it is usually on the hour when easycwmpd is running.

eero-Jul 23, 7:02 pm
Living room eero 6 system LED changed to solid white (online)

eero-Jul 23, 7:00 pm
Living room eero 6 system LED changed to solid red (offline)

eero-Jul 23, 4:01 pm
Living room eero 6 system LED changed to solid white (online)

eero-Jul 23, 4:01 pm
Living room eero 6 system LED changed to solid red (offline)

eero-Jul 22, 7:01 am
Living room eero 6 system LED changed to solid white (online)

eero-Jul 22, 7:01 am
Living room eero 6 system LED changed to solid red (offline)

eero-Jul 22, 12:01 am
Living room eero 6 system LED changed to solid white (online)

eero-Jul 22, 12:01 am
Living room eero 6 system LED changed to solid red (offline)

My hypothesis is that it is not easycwmpd per se that is the problem but that sometimes when it is  asked to make a configuration change that can fail and cause a connection outage.  Next time it runs it tries to make the same change and fails again ... ad infinitum

I could try to look at the logs but dont know whether I could make head to tail of them!

[declare_flare]

Hi. 

I've just checked and I can confirm that the TR069 settings are disabled and remain disabled after logging out / back in to my router. I don't get the red error message when changing, I get a green confirmation that the submission of the change was a success. 

I do get some easycwmpd logs still, but not the periodic checks and the logs show it as being disabled:

COMMAND=/sbin/uci set easycwmp.@acs[0].periodic_enable=0

When it was enabled these were the related logs for when my connection would drop

Sat Jul 26 10:00:00 2025 daemon.notice easycwmpd: add event '2 PERIODIC'
Sat Jul 26 10:00:00 2025 daemon.notice easycwmpd: start session
Sat Jul 26 10:00:00 2025 daemon.notice easycwmpd: configured acs url https://acs-ps.ukbroadband.com:10302/acs/
Sat Jul 26 10:00:00 2025 daemon.notice easycwmpd: external script init
Sat Jul 26 10:00:01 2025 daemon.notice easycwmpd: external: execute inform parameter
Sat Jul 26 10:00:35 2025 user.err : 9706:[src/device_server_ubus.c,cmdProcess,71]cmdProcess 71,cmd=setting.service.status, arg={ "ServiceName": "easycwmpd", "ServicePath": "/bin/easycwmpd", "ServiceDepends": "", "ServiceArgs": "-f", "ServiceUser": "cloud", "Status": "enable"}
Sat Jul 26 10:00:40 2025 user.err : 9706:[src/device_server_ubus.c,cmdProcess,71]cmdProcess 71,cmd=setting.service.status, arg={ "ServiceName": "easycwmpd", "ServicePath": "/bin/easycwmpd", "ServiceDepends": "", "ServiceArgs": "-f", "ServiceUser": "cloud", "Status": "enable"}
Sat Jul 26 10:01:03 2025 daemon.notice easycwmpd: send Inform
Sat Jul 26 10:01:03 2025 daemon.notice easycwmpd: curl_easy_perform() failed: Error
Sat Jul 26 10:01:03 2025 daemon.notice easycwmpd: LibCurl Error: The requested URL returned error: 401
Sat Jul 26 10:01:03 2025 daemon.notice easycwmpd: configured acs url https://acs-ps.ukbroadband.com:10302/acs/
Sat Jul 26 10:01:04 2025 daemon.notice easycwmpd: receive InformResponse from the ACS
Sat Jul 26 10:01:04 2025 daemon.notice easycwmpd: send empty message to the ACS
Sat Jul 26 10:01:04 2025 daemon.notice easycwmpd: received GetParameterValues method from the ACS
Sat Jul 26 10:01:04 2025 daemon.notice easycwmpd: external: execute get value Device.X_GP_Throughput.MaxDLThroughput
Sat Jul 26 10:01:05 2025 daemon.notice easycwmpd: send GetParameterValuesResponse to the ACS
Sat Jul 26 10:01:06 2025 daemon.notice easycwmpd: received GetParameterValues method from the ACS
Sat Jul 26 10:01:06 2025 daemon.notice easycwmpd: external: execute get value Device.X_GP_Throughput.MaxULThroughput
Sat Jul 26 10:01:07 2025 daemon.notice easycwmpd: send GetParameterValuesResponse to the ACS
Sat Jul 26 10:01:07 2025 daemon.notice easycwmpd: received GetParameterValues method from the ACS
Sat Jul 26 10:01:07 2025 daemon.notice easycwmpd: external: execute get value Device.ManagementServer.PeriodicInformInterval
Sat Jul 26 10:01:07 2025 daemon.notice easycwmpd: send GetParameterValuesResponse to the ACS
Sat Jul 26 10:01:07 2025 daemon.notice easycwmpd: received GetParameterValues method from the ACS
Sat Jul 26 10:01:07 2025 daemon.notice easycwmpd: external: execute get value Device.Cellular.AccessPoint.1.Apn
Sat Jul 26 10:01:07 2025 daemon.notice easycwmpd: external: execute get value Device.Cellular.Interface.1.X_GP_LteCellInfo.eNodeBID
Sat Jul 26 10:01:07 2025 daemon.notice easycwmpd: external: execute get value Device.Cellular.Interface.1.X_GP_LteCellInfo.CellID
Sat Jul 26 10:01:07 2025 daemon.notice easycwmpd: external: execute get value Device.Cellular.Interface.1.X_GP_LteCellInfo.Band
Sat Jul 26 10:01:07 2025 daemon.notice easycwmpd: external: execute get value Device.Cellular.Interface.1.X_GP_NRCellInfo.PCI
Sat Jul 26 10:01:07 2025 daemon.notice easycwmpd: external: execute get value Device.Cellular.Interface.1.X_GP_NRCellInfo.ARFCN
Sat Jul 26 10:01:07 2025 daemon.notice easycwmpd: external: execute get value Device.Cellular.Interface.1.X_GP_LteCellInfo.RSRP
Sat Jul 26 10:01:07 2025 daemon.notice easycwmpd: external: execute get value Device.Cellular.Interface.1.X_GP_LteCellInfo.RSRQ
Sat Jul 26 10:01:07 2025 daemon.notice easycwmpd: external: execute get value Device.Cellular.Interface.1.X_GP_LteCellInfo.SINR
Sat Jul 26 10:01:08 2025 daemon.notice easycwmpd: external: execute get value Device.Cellular.Interface.1.X_GP_NRCellInfo.RSRP
Sat Jul 26 10:01:08 2025 daemon.notice easycwmpd: external: execute get value Device.Cellular.Interface.1.X_GP_NRCellInfo.RSRQ
Sat Jul 26 10:01:08 2025 daemon.notice easycwmpd: external: execute get value Device.Cellular.Interface.1.X_GP_NRCellInfo.SINR
Sat Jul 26 10:01:08 2025 daemon.notice easycwmpd: external: execute get value Device.DeviceInfo.Manufacturer
Sat Jul 26 10:01:08 2025 daemon.notice easycwmpd: external: execute get value Device.DeviceInfo.ModelName
Sat Jul 26 10:01:08 2025 daemon.notice easycwmpd: external: execute get value Device.Cellular.Interface.1.USIM.IMSI
Sat Jul 26 10:01:08 2025 daemon.notice easycwmpd: send GetParameterValuesResponse to the ACS
Sat Jul 26 10:01:08 2025 daemon.notice easycwmpd: receive empty message from the ACS
Sat Jul 26 10:01:08 2025 daemon.notice easycwmpd: external: execute apply service
Sat Jul 26 10:01:08 2025 daemon.notice easycwmpd: external script exit
Sat Jul 26 10:01:08 2025 daemon.notice easycwmpd: end session success

I don't know exactly what's going on there, but there was consistency on my side for connection dropping and the logs when I compared them over a number of sessions. 

I'm not using the Eero, I have my router connected to my own mesh system as the Eero wasn't sufficient for my flat by itself and I had existing hardware. My tp-link just shows there is no internet connection whenever the connection drops. 

My firmware version is : 130.00100.113.024. 

It's been nearly 48 hours now and no drops in connection. I was streaming content all day (Cricket, football, darts - busy sports day!) and not even a hint of a drop or buffering. 

I'll return the settings to their default soon to see if the error is still occurring when in the default config. 

[MymsMan]

Thank you that was very helpful

You log messages look very similar to mine which don't cause a loss of connection so it is still not obvious what was causing the connection loss.

I had not been able to disable the periodic inform but your response prompted me to look more closely at the logs and I found:

Mon Jul 28 13:56:12 2025 user.err : 10372:[src/device_ubus.c,cmdProcess,137]cmdProcess 137,cmd=setting.system.set.tr069config, arg={ "TR069ServiceEnable": "Enable", "ACSURL": "https:\/\/acs-ps.ukbroadband.com:10302\/acs\/", "ACSUsername": "admin", "ACSPassword": "admin", "PeriodicInformEnable": "Disable", "PeriodicInformInterval": 3600, "PeriodicInformTime": "2025-07-24T23:01:58Z", "ConnectionRequestUsername": "2479EF-Y5SGS243102362", "ConnectionRequestPassword": "**********", "ConnectionRequestPort": 7547 }
Mon Jul 28 13:56:12 2025 user.err : 10372:[src/device_cwmp.c,CwmpCheckPara,449]CwmpCheckPara 449, request user name is invalid value
Mon Jul 28 13:56:12 2025 user.err : 10372:[src/device_cwmp.c,CwmpSetConfig,557]CwmpSetConfig 557, para is errror

So I tried blanking out the request user name and hey presto success message 😀 

I did try updating the Periodic interval but although I did get a success message  it reverted to 3600 when page was refreshed 😞