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live chat support a joke, cant use manage broadband on three app to 5g hub

lgwjames
Regular

So as someone who has installed over 5000 hubs, sky tv , cable tv back to days of cable and wireless and ntl etc work in desktop support, networking, why are why is the three live chat support a joke.

Got my 5g three hub 2 days ago. Set up, all working and shocked to get 700mb plus when i was hoping for just 150mb .Go to my browser on imac and windows pcs and can login as per normal.Changed SSID , passwords for wifi and admin and all working as normal .Go to set up the THREE app, sorted with the number, see the account and plans. now, when i go to manager broadband, i click all i need, click im connected.

It asks for password (website ) , use the password that works and was changed. ERROR attemps left 5

go to browser, login fine, go back to app, put in password 100% correct, failed attemps left 5 ( not 4 )

go to live chat, 20 mins of being messed about. Removed app, reinstalled. ver 7.1.1 on my pixel phone. 

 

whats going on?

2 REPLIES 2
SameerSidd
New member

Kind of a same issue here! I am trying to login to the app to manage broadband, and it showing me the same user/pw incorrect error. How could someone go wrong with this basic thing? 

lgwjames
Regular

lets get three tech support some new training.

when someone tells you as per live chat on their android phone it has a page asking for a password.  why not ask them about the username 

my problem it seems people is the app. On my ipad it asks to login to the hub with a USERNAME and PASSWORD!!

on my Android phone, just has a password! no user name.

 Sort out the app Three,