live chat support a joke, cant use manage broadband on three app to 5g hub

[lgwjames]

So as someone who has installed over 5000 hubs, sky tv , cable tv back to days of cable and wireless and ntl etc work in desktop support, networking, why are why is the three live chat support a joke.

Got my 5g three hub 2 days ago. Set up, all working and shocked to get 700mb plus when i was hoping for just 150mb .Go to my browser on imac and windows pcs and can login as per normal.Changed SSID , passwords for wifi and admin and all working as normal .Go to set up the THREE app, sorted with the number, see the account and plans. now, when i go to manager broadband, i click all i need, click im connected.

It asks for password (website ) , use the password that works and was changed. ERROR attemps left 5

go to browser, login fine, go back to app, put in password 100% correct, failed attemps left 5 ( not 4 )

go to live chat, 20 mins of being messed about. Removed app, reinstalled. ver 7.1.1 on my pixel phone. 

whats going on?

[lgwjames]

lets get three tech support some new training.

when someone tells you as per live chat on their android phone it has a page asking for a password.  why not ask them about the username 

my problem it seems people is the app. On my ipad it asks to login to the hub with a USERNAME and PASSWORD!!

on my Android phone, just has a password! no user name.

 Sort out the app Three,