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new 5g home hub no internet

Mrblitz10
Fledgling

Saturday

Saturday

just recieved my new 5g home hub.Once I opened the box, I noticed that sim was already inserted. The main issue was there was no internet connection. I tried to remove the sim and put it back but did not work. I also contact support via chat but not great help. So I am stuck with this issue. Will  three shop could help with this if i will brought to there store?

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2 REPLIES 2
Geluk
Key player

Saturday

Saturday

Input your postcode into 3's NETWORK COVERAGE page to check for local issues,

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PeteG
Community Support Team
Community Support Team

Sunday

Sunday

Hello there.

Having the SIM be inserted already is normal. You can test the SIM by putting it into your mobile phone to see if it connects to the network there. If it does, try it back in the hub, if it still doesn't work, the hub may be faulty. If it doesn't work in the phone either, then it's likely the SIM that's faulty, and you can request a replacement SIM. 

Pete. 


Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.


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