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passwords

thorncliffe
Fledgling

3 weeks ago

3 weeks ago

Hi got 2 new 5g hubs,tried setting up today so frustrating spent all day and failed get to the part where on the app says scan QR code which can't  be read,then put in passwords manually which come back incorrect passwords,done factory reset still the same, and now noticed the sim card light is not lighting up on one hub.

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KateS
Community Support Team
Community Support Team

2 weeks ago

2 weeks ago

Hey @thorncliffe,

Welcome to the Three Community.

I'm sorry to hear you've had some trouble setting up your new routers. I'd recommend getting in contact with our Home Broadband support team at 0333 338 1003 or via live chat. The team will be able to help troubleshoot both issues with the devices.

Thanks,
Kate


Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.


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Geluk
Key player

3 weeks ago

3 weeks ago

Seek help from the manufacturer's website.

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