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poor wireless broadband in Northampton NN3 area

tonyturtel
Active

Hi all is anyone else still experiencing very poor wireless broad band in Northampton I have been having this issue for over 2 weeks and have been in contact with help desk and virtual assistant at least 4 times and just keep getting told that their best engineers are on it by people who sounds like they are in India and don't understand English. I have been with 3 mobile and internet for many years and feel very let down by this company and have decided I have no other choice than to leave the network and seek more reliable internet in the future.

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meatpaste
Regular

yes it is still broken, i've had support telling me that i have poor coverage, while in the same chat confirming via router settings that i have excellent signal, so this must be something wrong with the mast/infrastructure. speed test shows normal upload speed all along. they refuse to escalate the issue beyond the robotic scripted answers. sounds like they are trying to hide something maybe as the status checker reports no issues as well! i've resolved it temporarily by getting a Lyca sim card, this might end up being my long-term solution 🙂

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12 REPLIES 12
meatpaste
Regular

seems to be back to full speed again?

tonyturtel
Active

was for me for about an hour now bad again keeps fluctuating happening for my dad as well in a different part of Northampton 

 

meatpaste
Regular

ah yeah, same here 😫 back to being rubbish again