Apple Watch pairing error

[JonathanB]

Hi everyone,

We've moved everything relating to Apple Watch pairing issues to this new conversation and will be providing all future updates as edits to this post, so that you won't need to go searching through the comments for these.

I appreciate these pairing errors must be very frustrating, especially for those of you that have been running into issues for several weeks now. Technical specialists are continuing to look into this, however based on what they've seen so far, this does not seem to be one overall fault that we can apply a blanket fix to.

With this in mind, please make sure you have followed the advice on the private message we've sent to each of you, this will ensure that your individual case has been escalated. We've originally sent these messages out a couple of weeks ago, so I'll double check that everyone that has commented has received these. You can find your community messages by clicking on your avatar in the top right of any page, then on "Messages".

Finally, please ensure you are following the Community House Rules when posting on the community, particularly points 8 and 13.

The private message mentioned above will put you in touch with a team that you can raise a complaint with should you wish to do so, any comments that share details of individual Three employees will be removed from the community.

JonathanB

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**Update 26/10/2022**

Hi everyone,

We really appreciate your patience whilst we've been working on this issue. I can't imagine how frustrating it is to not be able to take full advantage of your Apple watches.

As I mentioned last week above, the errors do not seem to be one overall fault that can be fixed immediately for everyone. We do need a specialist team to do some work in the background on your accounts. With this in mind, I'd advise the following:

• Make sure you've taken any action we've recommended on private messages to your community account. If you're experiencing these issues and we don't already know, please reply on this post so we can reach out.
• Do not repeatedly attempt unpairing and pairing, this may be interfering with the work done in the background. Please wait for a Three representative to contact you and advise before you unpair and pair again.

We've seen some great progress towards getting this sorted in the last few days, I'm hopeful that it won't be too much longer till this issue is fully resolved for everyone.

JonathanB

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**Update 17/11/2022**

 Hi everyone,

We’re really sorry that there’s been a considerable delay between updates on the errors with Apple watch pairing. As we’ve mentioned previously there is more than one error involved and specialist teams are working hard to address the root causes of these.

I assure you that all comments about this issue are read, and all feedback given is being escalated on a daily basis.

Whilst we’re working on this, we’d be grateful if you can do the following:

• If you’re new to this thread, please either private message me, or add a reply, and I’ll direct you to a team that can help further.
• If I’ve already sent you this information, please ensure you have spoken to that team.
• Please only unpair and re-pair your watch if directed to by one of our support teams as part of the troubleshooting and investigation of your issue.

I’ll provide another update soon.

Thanks,
JonathanB

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**Update 02/12/2022**

Hi everyone,

Thanks for your continued patience. We’ve seen some great progress towards resolving these issues since the last update. As I’ve mentioned previously there is more than one error involved, and for many of you, your bill cycle will also affect when you can successfully re-pair the service.

Here’s some general steps that should help with common scenarios we’re seeing.

• Ensure that you’ve registered for My3, without a registered online account and password set, the pairing will fail.
• There are some instances where special characters at the start of My3 passwords have resulted in an error. We recommend that you have a strong password that is a combination of upper and lower case letters, numbers, and special characters but avoid beginning the password with characters like /!”£$|\. My3 supports these, but it seems to be causing an issue when this info is passed onto the smartwatch pairing system.
• If you’ve changed your priceplan, upgraded, or are instructed to wait for your bill cycle to complete, you should wait till the day after your new bill cycle starts to attempt pairing. So for example, if your allowances refresh on the 1st, wait till the 2nd.
• Although individual smartwatches can be unpaired from your account, cancelling or removing the add on completely will delay being able to reinstate the service till the following bill cycle.
• As mentioned before, don’t repeatedly unpair and re-pair, the failed requests may cause further issues on your account that delay this being solved.
• I’m continuing to regularly check for anyone new on the thread, just send a reply or private message me, and I’ll link you in with a support team that can help get your specific error looked into and make sure you get the best advice.

Thanks,
JonathanB

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**Update 11/01/2023**

Hi Everyone,

As well as the steps on the last update, we're finding it helps to clear your temporary data from your iPhone before attempting pairing.

You can do this in Settings, Safari, Clear History & Website Data.

In case anyone is having trouble finding their private messages, click on your avatar image in the top right of any community page, then "Messages". If you've posted on this thread, then you should have a message waiting from me with a link to a support team that will help.

Thanks,
JonathanB

[Honcho]

Hi, I’m having the same issue and support have been unable to help. Can you help fix this?

[SMcMillan]

Okay tonight I got passed the "There was an error" message.  Went through activation of cellular plan and now told to wait 30 minutes for activation to complete.

Will update you if it completes or not.

[MS101]

How did you get past the error ?

[SMcMillan]

Still stuck on activating but I am holding out hope!

[Pintonet]

Mine took about an hour to get past activating.

Check via your watch instead of the watch app, see if it says 'connected'

[SMcMillan]

Im still stuck on activating days later.

[MS101]

Hello thank you for your reply to me . Can you please provide any more/new updates ? 

[hamid786uk]

@JonathanB  - can you please advise as it appears to be working for @Pintonet ?

[Pintonet]

Fingers crossed it’s been working for 3 days now, including after doing a watchOS update 

[MS101]

Hello.  @JonathanB  PLEASE HELP
I got an Apple Watch Series 7 3 days ago.  Initially was working fine initially until I decided to erase and unpair my apple watch. Since then I’ve spent 2 out of the three days of ownership trying to resolve this and it’s so frustrating . I keep getting error code E53305 - you already have a paired device , but I don’t ! I was eventually fobbed off by phone tech support at 5 mins to closing , they told that it was a manufacturer problem , so I contacted apple support and simultaneously had three live chat running so I wasnt pushed from pillar to post. The apple guy using screen share looked at my apple account and saw there were two smart watch pairing plans and suggested I remove both and only have 1 - this made sense to me - he did a diagnostic and also confirmed my watch and phone were working perfectly and that it was not apples  problem but threes fault. Three removed both plans and re applied one- Ive waited 4 hours , 8 hours , 12 hours and I’m STILL GETTING THE SAME ERROR CODE! How many times can I pair and unpair and pair and unpair and wait and wait and wait ! I’m SO FED UP! I just want a solution ! I’m so frustrated and upset . 

I’m 10 days into my new three contract, I feel like quitting. Please please resolve this for me , I’ve literally spent days and days trying to resolve this , I’m beginning to hate the watch that I loved so much when I initially got it and am so frustrated. 
mead meant to be a birthday present to me .