Devices – Get support for device related queries

credit check failed

I have had the worst experience with 3 upgrading. been a customer for 10+ years on a contract always had iphones, i switched to a pay monthly 30day sim plan in march this year and decided i wanted to upgrade 2 weeks ago to the iphone 14 and add on th...

Apple watch pairing error

Can anyone help me with this? I’ve recently bought a new apple watch and when I try to set-up mobile data it says “E53306-Your airtime plan is not compatible with the Smartwatch Pairing service”. I wonder if i have to be a pay monthly customer as I a...

google pixel fold fail

Anyone else having fun trying to pre order the google pixel fold I did my upgrade/pre order of the 20th of june and all was fine order had gone though had emails and everything was good then contacted three on live chat to check something and was tol...

Help

I can not find the upgrade Button

Best solution Blacklisting Phone on CEIR database

My iphone was stolen on 4th June and reported to Three the same day. My insurance company asked for proof of usage for which was provided by Three after I sent the proof of purchase on 23rd June. The POU shows the phone as being blacklisted. The insu...

Porting a number from Business to Personal and now LOST

Hi there,I transferred the number I've had for over 20 years from a Business Account to a Personal Account. When the switch was due to happen my service on the old number went down. I tried installing the new personal sim but that also cannot receive...

Reset profile

I need to reset my profile

Pairing plans

So I’m looking at taking out a plan for an Apple Watch. I don’t think I need a pairing plan as I’m happy to use Bluetooth/Wi-Fi like I have done for years. is it possible to just take the plan to buy the watch and not take a plan too?

Smartwatch Pairing

Hi, I have a smartwatch pairing plan and recently unpaired and removed my Samsung watch as I’ve switched to Apple. It now won’t let me add the plan to my Apple Watch as says “There’s a problem. A device is already paired” . I’ve tried Live Chat 6 tim...

Smart Watch

I’m hoping to buy a smartwatch and have been researching which watches are supported by Three. Is it only Samsung and Apple Watches that can be paired with my phone through Three? I can’t find the price on the website for Smartwatch Pairing plans. I ...