Blank screen on three app when I logging in

[MOHSEN194]

When I login on the app and click on go to my account, blank screen comes up. I can’t see my account at all. Could you please help me with this issue. Many thanks 

[JonathanB]

Hi everyone,

Just to confirm the issues logging in should now be fully resolved. As we mentioned, this was fixed by a software update, but we've managed to resolve issues with older iOS versions now too. Please let us know if you're still having any difficulties accessing My3.

Thanks,
Jonathan

[Buzzy87]

I have exactly the same problem and not sure how to get in touch with 3 about dealing with it. 😔

[PeteG]

Hello, Buzzy. 

It's disappointing to hear you're having the issue. If you are looking to get in touch with the Support Team about it, you can do so by calling or using chat.

Pete. 

[KateS]

Hello both,

We're sorry for the disruption this issue has been causing. Our teams are hard at work to resolve this and are asking for some help from the community to test this again. Can you please check with any devices you have available, and if you're still encountering these issues logging into My3 let us know?

In your reply please confirm the device(s) you've tested, and if the issue is still occurring on the Three App, and which browser(s) you've tested.

Thanks in advance,

Kate

[jaycee]

I have this problem trying to login with the app on an iphone 7. I can login to the website without any problem.

[Loftyscott]

Safari browser on iPhone 7 ios15.8.3

still not working. Fix it or I move to another provider

[Jfisher46]

Hi have you done the latest update of your sotware on your iphone recently? I found this help massively as i have iphone 8 myself updated mine to 16.7.10 now i  can login to both app & three website no troubles at all.

[RickyA]

23-oct-24.  Still happening . Blank screen  every time when in 3 app and choosing “ go to account” . Had been happening for 3 weeks or more. iPhone 12 . 
Can get to account via PC  and Chrome browser. 

[JonathanB]

Hi @RickyA,

We've had quite a few mentions now that updating iOS should resolve this, can you make sure you've updated your phone's software to the latest update, and if that still doesn't fix this, please let us know what iOS version you have.

Thanks,
Jonathan